Customer Service Associate - Temporary

Walgreens•Southfield, MI

10d

About The Position

The Customer Service Associate delivers a distinctive, friendly, and efficient customer experience while operating a cash register and assisting customers with products and services. The role supports store operations through sales transactions, merchandise handling and presentation, inventory and stock rotation, asset protection, and maintenance of a clean and orderly store. It also provides service in the photo area and handles web pickup orders. The associate follows company policies and applicable laws, maintains respectful relationships with coworkers, and completes assigned training and other tasks.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and provide courteous, fair, friendly, fast, and efficient service.
Model customer service best practices, including proactive assistance, identifying customer needs, and helping until customers are satisfied.
Recommend items for sale, trade-up options, companion items, and promotional photo products.
Operate the assigned cash register; process purchases, collect cash, provide change, and handle voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow asset protection procedures to identify and minimize profit loss, and comply with state and local laws regarding regulated products.
Construct and maintain promotional, seasonal, super structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
Monitor and fulfill web pickup orders in Picture Care Plus, then deliver orders to customers when they arrive at the store.
Help maintain a clean, neat, orderly interior and exterior store condition and appearance.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend training and complete PPLs requested by the manager or assigned by corporate.
Complete special assignments and other tasks as assigned.