Specialist, Customer Service Pharmacy Operations

Cardinal Health•East Rutherford, NJ

2d•Onsite

About The Position

Customer Service Operations at Cardinal Health is responsible for establishing, maintaining, and enhancing customer business through contract administration, customer orders, and problem resolution. This role is crucial in ensuring the smooth operation of pharmacy services, particularly concerning the delivery of products. The Specialist will act as a liaison for problem-solving, research, and dispute resolution, process customer orders, determine appropriate transportation methods for product delivery, and manage shipping documentation and labeling for various products, including radioactive materials. The position also involves ordering specific products based on customer demand and providing shipping support during peak times. Cross-training in multiple pharmacy areas and participation in projects are also key aspects of this role.

Requirements

0-2 years of experience, preferred
Bachelor's degree in related field, or equivalent work experience, preferred
Knowledge of Microsoft Word and Excel strongly preferred as this role will work with spreadsheets
Will obtain DOT (Department of Transportation) and IATA (International Air Traffic Association) certification within one year of hiring (dependent upon other staff certifications)
Ability to manage up to 75 pounds occasionally
Knowledge of Nuclear and pharmacy operations strongly preferred
Past customer service experience preferred
Flexible to work various schedules including weekends and holidays.
Must be flexible to work overtime as needed with little to no advanced notice
Good oral and written communication skills and can demonstrate effectively
Demonstrates basic material handling/packaging/warehouse equipment skills preferred
Experience in shipping cold-chain and hazardous/dangerous goods preferred
Demonstrated ability to be self-motivated and work in a team-oriented environment
Applies basic concepts, principles and technical capabilities to perform routine tasks
Works on projects of limited scope and complexity
Follows established procedures to resolve readily identifiable technical problems
Works under direct supervision and receives detailed instructions
Develops competence by performing structured work assignments

Nice To Haves

0-2 years of experience
Bachelor's degree in related field, or equivalent work experience
Knowledge of Microsoft Word and Excel
Knowledge of Nuclear and pharmacy operations
Past customer service experience
Demonstrates basic material handling/packaging/warehouse equipment skills
Experience in shipping cold-chain and hazardous/dangerous goods

Responsibilities

Expedites orders by acting as a liaison in problem solving, research and problem/dispute resolution
Works with spreadsheets to track order information
Processes customer orders through Isotrac
Determines flights, transportation methods for delivery of product.
Tracks packages with couriers, charters, airlines
Prints and organizes DOT (Department of Transportation) paperwork
Generates labels (shipping, hazardous materials) for radioactive products such as I-123, I-131, and others
Determines quantities of I-123 activity to order based on customer demand
Orders I-123 and I-131 products/activity from suppliers.
Orders direct input materials related to production of I-123 finished capsule product
Shipping support on Run 1, Holidays for select special locations
Responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution
Informs the Mgr., Operations when situations require follow-up actions
Assists in pharmacy as needed with pack/pack, shipping, and labeling as needed
Works on projects of moderate scope and complexity.
Performs other job duties as assigned
Responsible for cross-training in multiple areas of the pharmacy and/or participates in projects as assigned by your manager.
This will include: material handling and packaging activities using pharmacy equipment
preparing shipping documents using FedEx and other software such as Microsoft Excel and Word, performing surveys and wipe testing to determine the TI (Transportation Index) for outbound product shipments (if Radiation Safety does not perform this testing), performing inventory transactions in corporate computer program SAP and following SOP’s (standard operating procedures).