Customer Operations Specialist

evolvedMD•Scottsdale, AZ

6d•Hybrid

About The Position

The Customer Operations Specialist is responsible for supporting the operational success of evolvedMD’s behavioral health integration model within our customers’ primary care practices after program launch. This role works closely with the Account Management team to ensure clinics and care teams have the resources, coordination, and operational support needed to deliver services effectively. The Customer Operations Specialist collaborates with internal teams and customer stakeholders to support day-to-day operational needs, coordinate onboarding for new employees joining existing programs, and assist in resolving operational challenges across active customer sites.

Requirements

Compassionate about the delivery of “Whole Patient Care, Upfront and Ongoing.”
Open and collaborative mindset strongly rooted in passion and integrity.
High level of organization and time management skills, including ability to manage multiple tasks and deadlines simultaneously.
Minimum of 1–2 years of coordination experience or equivalent training required.
Proven track record of strong attention to detail with high accuracy and consistency in delivering high-quality work outcomes.
Strong written and verbal communication skills, especially communicating detailed information to multiple stakeholders in a clear and concise fashion.
Self-starter attitude with a bias for proactive problem-solving and anticipating stakeholders’ needs.

Nice To Haves

Experience working within a primary care practice is a plus.

Responsibilities

Support the consistent operational execution of evolvedMD’s behavioral health integration model across active customer clinics.
Coordinate onboarding logistics for new employees joining existing customer sites, including workspace setup, equipment, and operational readiness.
Conduct site visits as needed to address operational needs such as equipment coordination, workspace readiness, and inventory management.
Track and coordinate operational needs identified by Account Managers and the Clinical Team, ensuring requests are addressed efficiently and clinics have the resources required to deliver care.
Serve as an operational liaison between internal teams and customer stakeholders, providing updates and escalating issues when necessary.
Collaborate with Clinical Directors and Managers to support Behavioral Health Managers’ workflows, address operational challenges, and ensure smooth day-to-day clinic operations.
Identify and troubleshoot operational challenges that may impact service delivery, collaborating with AMs, clinical leadership, and the Director of Customer Experience to resolve issues.
Support process improvement initiatives and operational reviews to enhance efficiency, scalability, and the overall customer experience.
Assist with operational documentation, tracking, and reporting as needed.
Perform special projects and other operational tasks as directed by the Director of Customer Experience.