Customer Operations Specialist

Mobile Communications America Inc•Indianapolis, IN

2d•Onsite

About The Position

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Customer Operations Specialist in Indianapolis, IN to support our fast-growing Security division. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more. The Customer Operations Specialist plays a critical role in supporting the MCA Security Division by ensuring accurate order processing, billing, and account management. This position collaborates with Sales, Operations, and Finance teams to drive efficiency and maintain customer satisfaction. The ideal candidate will have strong attention to detail, organizational skills, and experience in customer operations or related fields.

Requirements

2+ years of experience in customer operations or related fields such as: Customer Service, Scheduling/Dispatch, Accounts Payable/Accounts Receivable (AP/AR), Purchasing, Shipping/Receiving, Inventory Management, Sales Support, etc.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) products.
Strong verbal and written communication skills with the ability to interact at all levels of the organization.
Ability to work independently, manage priorities in a fast-paced environment, and meet deadlines.
Strong organizational and administrative skills with attention to detail.
High level of integrity and discretion in handling confidential information.

Nice To Haves

Experience in accounts receivable is a plus.
Prior experience in an office setting is preferred.

Responsibilities

Review sales booking packages and process order bookings, including MAC (Moves, Adds, Changes), Box Sales, Projects, Subscriptions, and Licenses.
Set up projects in the ERP system and process change control requests.
Collaborate with Sales to resolve booking rejections.
Process daily billings for Service and Install.
Manage SLA (Service Level Agreement)/SecurePlan expirations and renewals.
Quote and process subscription renewals while tracking software license expirations and renewals.
Establish and manage billing cycles for subscriptions.
Ensure timely invoice collection by contacting customers and managing collection activities for aged balances.
Communicate with customers regarding new billings and overdue balances.
Work with the Operations team to correct billing discrepancies.
Issue invoice corrections and credits as needed.
Edit Sales Orders for MAC and Box Sales jobs.
Create NCCO (No Charge Change Order) Sales Orders and communicate Sales Order numbers to PM1 or PM2/PC for ordering.