Customer Operations Specialist

Viant•Elkhorn, WI

3d•Onsite

About The Position

Viant is a global medical device design and manufacturing services provider that partners and innovates with customers to provide the highest quality, life enhancing medical devices. With nearly 6,000 associates across 24 locations worldwide, we offer a unique combination of small-company service and attention with big-company resources. As a Customer Operations Specialist you will be responsible for managing customer service activities for both internal and external customers, ensuring timely and accurate communication, order management, and quoting processes. The ideal candidate will be technically knowledgeable about site products and services and will collaborate cross-functionally with Operations, Planning, Engineering, Quality and Sales to meet customer needs with speed, accuracy, precision and exceptional customer service.

Requirements

Associate’s degree required; Bachelor’s degree preferred
Proficiency with Microsoft Office applications (Excel, Outlook, Teams, Word, PowerPoint)
Sales, service, and customer relationship management acumen
2-4 years of relevant customer operations, customer service, or order management experience, preferably in a manufacturing or regulated environment

Nice To Haves

SIOP (Sales, Inventory & Operations Planning) experience preferred
IQMS or similar ERP system experience preferred

Responsibilities

Serve as the primary point of contact for customer communications and issue resolution.
Build and maintain strong relationships with customers and partners with Sales for strategic accounts.
Understand and communicate customer requirements across internal teams.
Ensure compliance with customer contractual obligations.
Execute contract reviews and support order entry processes.
Manage standard and repeat product quotations.
Collaborate with Planning, Operations, Engineering, and Quality to meet customer expectations.
Monitor and communicate expedite requests and recovery plans.
Coordinate finished goods configuration to ensure accuracy in revision, pricing, and specifications.
Support Technical Solutions group for new product quotations.
Drive performance on key metrics including On-Time Delivery, Order Acknowledgement Cycle Time, and Quote Cycle Time.
Assist with other Supply Chain related duties as required.

Benefits

Medical, dental, and vision benefits-effective on date of hire
Generous paid time off benefits and 11 paid Holidays
Company-paid life insurance
401k plan with company match
Low-cost nutrition and mental health visits
Up to $150-off your gym membership annually
Discounted Pet Insurances for your furry friends
Access to individualized financial planning meetings
Employee Discount Program with savings on electronics, home goods, gym equipment, and more
Discounted family caregiving support
Tuition Reimbursement
On-site Training Programs
Defined Career Path for advancement in role and compensation
New Hire On-boarding Training Plans