Customer Operations Specialist

Leer Inc.•New Lisbon, WI

2d•Onsite

About The Position

The Customer Operations Specialist is a commercially focused role responsible for managing customer interactions, quoting strategy, and order execution while exercising independent judgment to support revenue growth and customer retention. This role operates at the intersection of customer experience, sales support, and operations, requiring analysis, prioritization, and decision-making that directly impacts business outcomes. We’re hiring a Customer Operations Specialist to support and grow our customer relationships while helping move opportunities from inquiry → quote → order → delivery. This role goes beyond traditional customer service. You’ll operate at the intersection of customer experience, sales support, and operations, making decisions that directly impact customer outcomes and revenue performance.

Requirements

2–5 years in manufacturing, distribution, customer operations, or inside sales support
Experience working with quotes, orders, or configurable products
Strong attention to detail and ability to manage competing priorities
Comfortable working with ERP/CRM systems and product/pricing data
Strong communicator who can work cross-functionally
A proactive mindset—you take ownership and make decisions

Responsibilities

Serve as the primary point of contact for assigned customers and territories
Develop accurate, competitive quotes while balancing pricing, lead times, and feasibility
Manage the full order lifecycle and coordinate across operations and engineering
Support aftermarket parts and warranty needs, ensuring timely and effective resolution
Handle high-volume inbound communication with a focus on prioritization and problem-solving
Drive follow-up and opportunity progression to improve quote-to-order conversion
Identify inefficiencies and contribute to process improvements