Customer Operations Specialist

Boston Beer•Boston, MA

2d•Hybrid

About The Position

We are currently hiring a Customer Operations Specialist hybrid in Boston MA. The Customer Operations Specialist is the Supply Chain contact for wholesalers, Division Director and Region Managers within his/her assigned division. The Customer Operations Specialist will proactively manage forecasts & inventory levels to support sales and brand initiatives within the division. In conjunction with the Customer Operations Manager, the Customer Operations Specialist will assist in the creation of a team that functions in a highly proactive and solutions-oriented manner in order to drive high levels of customer satisfaction. This individual will support operational process improvement to increase efficiency and enables the team to increase level of support to customers. A Hybrid position at Boston Beer requires that our coworkers reside within commuting distance to be onsite according to their teams’ weekly schedule.

Requirements

Experience supporting a sales team
Experience in a customer facing role
Empathetic communicator, good listening, organizational and problem-solving skills
Proven ability to prioritize multiple tasks of varying importance and urgency
Ability to work independently, make sound business decisions without having the “whole picture”
Excellent verbal & written communication skills; influential and professional
Effective relationship manager; able to build relationships across teams
Proficiency with Microsoft Office Suite

Nice To Haves

Experience with SAP; Every Angle; and Power BI
Experience supporting a sales organization

Responsibilities

Provide operational support for customers- answers to questions, solutions to problems
Build trust and communicate effectively with both internal and external customers to instill confidence in The Customer Operations Team
Establish relationships with customers and ensure satisfaction with response, response time, and any required follow up associated with requests
Collaborate closely with customers to understand needs, translating those into accurate forecasts and inventory settings.
Focus efforts to achieve customer satisfaction and support sales objectives
Proactively identify issues through data analysis, respond with appropriate resolution, communicate to key stakeholders
Collaborate with cross-functional departments (Finance, Pricing, Brand, Planning, etc.) as needed to support the customer experience
Complete ad-hoc training for customer on systems and process, including Online Beer functionality
In conjunction with the Customer Operations Manager, coach and develop team specialists
Attend Division and Regional Sales Meetings