Customer Service Specialist - Operations (Hybrid)

Intact Specialty Solutions • Farmington, CT

6d • Hybrid

About The Position

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community. Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you. Who we are At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team. The opportunity We currently have an opportunity for a Customer Service Specialist to join our Operations team based in our Farmington, CT office on a hybrid schedule. This position is responsible for fielding a high volume of broad scope customer service requests/inquiries from agents, insureds, and field staff. Responsible for supporting a variety of needs for insureds, agents, internal operations, and underwriting partners.

Requirements

• Ability to demonstrate analytical, decision making, problem solving, and organizational skills.
• Must be able to communicate professionally and effectively using oral and written communication
• Must be able to work both independently, as a member of a team, and have the ability to interact with a diverse group of individuals.
• Demonstrate proficiency with computer software including Microsoft Office suite and other systems utilized by the department.
• Must maintain a high level of accuracy and follow-through on commitments.
• Requires the ability to maintain confidential information.
• Ability to follow work instructions as directed
• Ability to stay focused and productive during required working hours.
• Phone usage required for more than 60% of the day.

Nice To Haves

• Some college is preferred.
• 1-3 years’ customer service experience is preferred.

Responsibilities

• Responsible for responding to or directing emails received in multiple shared email boxes from agents, insureds and field office personnel.
• Fields phone calls from agents, insureds and field office personnel.
• Assists insureds within the navigation of external websites for insurance coverage.
• Provides Loss Runs, copies of policies and other documents as requested.
• Researches, escalates, and follows through on any reported issues identifying a breakdown in service.

Benefits

• Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and annual contributions of up to 12% of annual salary
• Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED