Customer Service Specialist - Operations (Hybrid)

Intact Insurance Specialty Solutions • Farmington, CT

7d • $50,000 - $63,000 • Hybrid

About The Position

This position is responsible for fielding a high volume of broad scope customer service requests/inquiries from agents, insureds, and field staff. Responsible for supporting a variety of needs for insureds, agents, internal operations, and underwriting partners.

Requirements

• Ability to demonstrate analytical, decision making, problem solving, and organizational skills.
• Must be able to communicate professionally and effectively using oral and written communication
• Must be able to work both independently, as a member of a team, and have the ability to interact with a diverse group of individuals.
• Demonstrate proficiency with computer software including Microsoft Office suite and other systems utilized by the department.
• Must maintain a high level of accuracy and follow-through on commitments.
• Requires the ability to maintain confidential information.
• Ability to follow work instructions as directed
• Ability to stay focused and productive during required working hours.
• Phone usage required for more than 60% of the day.

Nice To Haves

• Some college is preferred.
• 1-3 years’ customer service experience is preferred.

Responsibilities

• Responsible for responding to or directing emails received in multiple shared email boxes from agents, insureds and field office personnel.
• Fields phone calls from agents, insureds and field office personnel.
• Assists insureds within the navigation of external websites for insurance coverage.
• Provides Loss Runs, copies of policies and other documents as requested.
• Researches, escalates, and follows through on any reported issues identifying a breakdown in service.

Benefits

• Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and annual contributions of up to 12% of annual salary
• Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED