Inventory Operations & Customer Service Specialist

Nellson Nutraceutical•Ontario, CA

21h•$70,304 - $72,000•Onsite

About The Position

The Inventory Operations & Customer Service Specialist is a hybrid role that provides key support to the Customer Service and Inventory Recovery teams. The position works cross-functionally with Purchasing, Quality, Finance, R&D and warehouse to support business operations.

Requirements

Strong attention to detail and data accuracy
Ability to follow written and verbal instructions while having a solution driven, problem solving attitude.
Strong organizational and time‑management skills.
Must be able to know how to prioritize and be flexible to change priorities on assigned tasks.
Professional written and verbal communication skills.
Ability to work independently on assigned tasks as well as collaborate in a team environment.
Proficiency in Microsoft Office (Excel, Word, Outlook) and basic mathematical skills.
Associate’s degree in business or equivalent work experience.
1–2 years’ experience with data management /inventory control/ supply chain operations, or warehouse management preferably in manufacturing environment.
1-2 years' experience in customer service.
Familiarity with order management software.

Responsibilities

Maintain the accuracy, consistency, and integrity of Nellson’s master data across systems.
Set up new part numbers (raw materials, sub-assemblies, and finished goods).
Update existing part number profiles (descriptions, pallet patterns, MOQ, lead times, allergen and claim information, pricing corrections, etc.).
Create and update Bills of Material (BOMs).
Maintain Item Setup Tracker and BOM Setup Tracker updated.
Manage item obsolescence (identify and obsolete any sub-assemblies, part numbers or finished goods skus).
Create data reports as needed.
Serve as the primary point of contact between Nellson & assigned customers.
Responsible for managing customers’ accounts by addressing inquiries, resolving issues, and ensuring customer satisfaction.
Acts as the primary point of contact for the customer and as a liaison between the customer and internal teams.
Process and communicate customer instructions and requests to internal teams.
Process and updates customer orders.
Manages the entire customer order life cycle from creation to scheduling, production and shipping.
Supports miscellaneous order processing for billing (transfers, credits, debits, etc.).
Support new product innovation for customer launches or extension to current customer portfolio.
Maintain accurate record keeping.
As necessary, performs other related functions.