Field Service Inventory Specialist

Miele•Princeton, NJ

About The Position

The Field Service Inventory Specialist is responsible for managing and optimizing inventory across the field service organization. This role ensures accurate tracking, analysis, and control of technician van stock, supports inventory-related decision-making, and drives efficiency in parts usage and replenishment. The specialist works closely with Field Service Management and technicians to improve inventory visibility, reduce waste, and maintain optimal stock levels to support service operations.

Requirements

2+ years of experience in inventory control, supply chain, or field service operations (or similar role)
Strong analytical and problem-solving skills
High attention to detail with a focus on accuracy and data integrity
Proficiency in inventory management systems, ERP platforms, or service management tools
Intermediate to advanced Excel skills (reporting, data analysis, etc.)
Strong communication skills with the ability to work cross-functionally

Nice To Haves

Experience supporting field service or technician-based operations
Knowledge of spare parts management and inventory optimization strategies
Familiarity with planning boards, warehouse processes, and stock-taking procedures in SAP

Responsibilities

Analyze open inbound deliveries from technicians and communicate findings, discrepancies, and trends to the Field Service Management team.
Provide regular reporting on technician van stock, including return rates, total inventory levels, and overall utilization.
Track and communicate key inventory performance metrics to support operational decisions.
Coordinate and oversee bi-annual field service inventory counts, including: Scheduling inventory activities for technicians within the planning system, Placing technician inventory into stock-take status, Identifying and communicating overages or discrepancies for validation, Calculating and reporting inventory write-offs and variance percentages.
Ensure accuracy and accountability in technician-held inventory.
Continuously monitor and optimize truck stock levels to maintain appropriate base stock by product group.
Analyze inventory trends to recommend adjustments that improve technician efficiency and parts availability.
Balance inventory investment with service level requirements by minimizing excess and obsolete stock.
Assist technicians with warehouse-to-warehouse inventory transfers as needed.
Provide guidance and support to field staff on inventory processes and best practices.
Evaluate slow-moving versus fast-moving spare parts across all warehouse streams and technician inventories.
Identify opportunities to rebalance stock, reduce aging inventory, and improve parts availability.
Collaborate with management to optimize stocking strategies based on usage patterns.