Field Service Specialist
About The Position
Spartan Controls is an employee-owned company and leading provider of data management, industrial automation, valves, measurement and control solutions for process industries in Western Canada and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp & paper, and chemical. Spartan is committed to creating a sustainable modern world with innovative automation. Our focus is Customer Outcomes. By leveraging applied automation we assist customers improving their Safety, Reliability, Operations and Productivity. Our employee ownership model creates a unique culture of community, creativity, entrepreneurship, and a place to build your career. Spartan Controls provides an environment that not only encourages you to do your best, but also empowers you to do what it takes to create a solution, address a need, or respond to an issue. We are currently recruiting for a Field Service Specialist, Machinery Performance Field Services, based in Red Deer. The successful candidate will be tasked with supporting our customers on a range of Spartan products and solutions related to our Machinery Performance Solutions business unit. This is an opportunity for individuals who want to work with a leading automation supplier, providing innovative solutions based on industry-recognized technologies in some of the largest installations in the world.
Requirements
- 10 years progressively more complex hands-on experience with reciprocating engines/compressors.
- Instrumentation/Electrical/Mechanic/Millwright Trade Certification
- Experience with industrial software and familiarity with computer hardware fundamentals; programming experience is an asset
- Experience with Engines and Compression Equipment is an asset.
- Strong technical knowledge in engines and engine tuning.
- Strong problem-solving skills
- Solid customer service habits and practices
- Self-directed and able to work independently, as well as in a team environment
- Ability to produce quality documentation in a timely and accurate manner
- Physical requirements: able to drive long distances (typically in the range of 2 to 6 hours one way); occasional moderate lifting (ie: up to approximately 25 kg)
- Valid Alberta driver's license, safe driving record and willing/able to travel both domestically and internationally
- Entrepreneurial work ethic
Responsibilities
- Provide on-demand field service support to gas compression control and ignition applications, with a focus on products and solutions sold through our E&C Solutions division, such as: Sloan Lubrication, TanDelta Oil Analysis and Air Fuel Ratio applications.
- On-Site start-up and commissioning services
- Site walkdowns for quote and application accuracy
- Involvement in installation and repair of Sloan, TanDelta, and Altronic products Spartan Controls supplies
- Conduct research and development activities such as new product installations, tests and documentation of test results
- Quality assurance on new equipment including testing new hardware, installations, systems.
- Telephone customer support on Sloan, TanDelta, and Altronic products and solutions
- Interfacing with Internal and external customers
- Participating in our 7/24 on call rotation
- Frequent domestic travel with potential travel to the US
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
