Field Service Specialist

BOMAG AMERICAS INC • Denver, CO

1d • Remote

About The Position

The ideal candidate will be located in the Western US and will provide technical support in a customer service focused manner until repair issues are fully resolved. This role involves updating and resolving BOTIS tickets timely and accurate, aiding Production & PDI departments for critical needs (diagnosing), and providing reports of field actions and resolutions through Fleet Intelligence. Additionally, the specialist will use BOTIS ticketing system and Fleet Intelligence reports to identify repetitive failure patterns, recommend, and manage field product improvements or campaigns. Travel is required as needed (75%).

Requirements

• Desire and ability to work in fast paced manufacturing environment
• High energy level
• Self-motivated
• Ability to work evenings and weekends as needed
• Ability to read, understand, and follow oral and written instructions
• Technical aptitude
• Ability to manage several complex projects simultaneously while working under pressure to meet deadlines
• Mental capacity to make sound decisions and to communicate clearly and concisely, both orally and in writing
• Ability to multitask, solve problems, manage time, adapt to changing work conditions, and shift priorities in a fast-paced environment
• Superior organizational skills, strong quality orientation, and high attention to detail
• Proven ability to work well both independently and in a team environment
• Knowledge of and adherence to occupational hazards and standard safety practices
• Strong ethical standards, reliability, professionalism, positive attitude, and ability to remain calm in stressful situations

Responsibilities

• Provide technical support in a customer service focused manner until repair issue is fully resolved
• Updating and resolving BOTIS tickets timely and accurately
• Aids Production & PDI departments for critical needs (diagnosing)
• Through Fleet Intelligence, provides reports of field actions and resolutions
• Using BOTIS ticketing system And Fleet Intelligence reports, identify repetitive failure patterns, recommend, and manage field product improvements or campaigns

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed