Specialist, Content Operations

TPR Education, LLC

3d•$65,000 - $95,000

About The Position

The Specialist, Content Operations is part of The Princeton Review’s Content Operations and Implementation team and owns the setup, configuration, and quality of products and content across the company’s portfolio. Reporting to the Manager, Content Operations & Implementation, the Specialist serves as a subject-matter expert on content and entitlement systems, using independent judgment to implement requirements, resolve complex issues, and improve team processes. The role helps ensure students and families have timely access to the right content in their products. It manages requests from intake through delivery, owns vendor deliverables, and uses AI tools and automation to improve speed and efficiency.

Requirements

BA/BS degree or equivalent business experience.
At least 3 years of experience in product operations, content operations, or a complex data systems role.
Hands-on experience configuring content or product data in complex, homegrown systems, with curiosity about how tools, processes, and data flows connect.
Strong analytical and quantitative skills, including advanced Excel and comfort working with large volumes of data.
Proficiency with AI tools to accelerate data management and updates, or demonstrated eagerness to build that skill quickly.
Experience managing vendor partners or external resources, including setting expectations and reviewing deliverables.
Ability to manage a workload independently, exercise sound judgment in prioritizing competing requests, and resolve complex system or data issues without close supervision.
Outstanding organizational skills and strong attention to detail.
Strong written and verbal communication skills, including the ability to explain technical issues to non-technical audiences.
Working knowledge of front-end web development concepts such as HTML/CSS.
Experience with QA or testing across development, staging, and production environments.
Experience with ticketing and documentation tools such as Jira and Confluence, including writing clear, step-by-step process documentation.

Nice To Haves

Experience in education technology.
SQL experience.

Responsibilities

Own the setup, configuration, and maintenance of products and content across internal assessment, content management, and customer entitlement systems.
Determine appropriate configuration and implementation approaches for complex product and content requirements.
Lead product setups, content updates, and system-wide changes, delivering accurately and on schedule against established SLAs.
Serve as a subject-matter expert for assigned systems and product areas, advising product, editorial, and technology partners on implementation.
Own testing and validation across development, staging, and production environments, determining what must be tested and when changes are ready for release.
Verify content access, entitlements, and assessment configurations to identify issues before they reach students.
Diagnose and resolve complex content and product configuration issues, identify root causes, and implement fixes.
Manage ticket and request flows from intake through closure, evaluating requirements and selecting an appropriate approach and resource.
Prioritize competing requests from multiple stakeholders within established business requirements.
Own vendor deliverables by defining task specifications, setting quality expectations, reviewing completed work, and holding vendor partners accountable to deadlines.
Communicate status, risks, and tradeoffs clearly to stakeholders.
Analyze recurring issues and design process improvements to reduce errors and turnaround time.
Evaluate competing solutions and recommend system or workflow changes affecting product functionality, operations, or customer experience.
Apply AI tools and automation to accelerate content data setup, bulk updates, and repetitive workflows.
Create and maintain process documentation, runbooks, and checklists, keeping them accurate as systems and workflows change.
Share expertise with colleagues and cross-functional partners through training, job aids, and knowledge-base content.