Content Operations Specialist
About The Position
The Content Operations Specialist brings digital experiences to life through engaging, relevant, and accurate website content. As part of the eComm Content Operations team, this role helps manage and execute seasonal website content updates, integrated marketing campaigns, and product launches across global eCommerce platforms. The specialist works closely with cross-functional teams to deliver digital content seamlessly and create intuitive, personalized shopping experiences. In a fast-paced, collaborative environment, the specialist helps guide the creation of homepage content and on-site assets, performs quality assurance, and supports website enhancements. The position calls for curiosity, adaptability, attention to detail, and a balance of independent execution and support for broader team initiatives.
Requirements
- Experience in digital content operations, website management, eCommerce, or digital marketing; retail experience is preferred.
- Hands-on experience managing website content, including homepage layouts, product listing page banners, product detail page marketing content, and product launches.
- Understanding of responsive website design concepts, including breakpoints, viewports, and content display across desktop and mobile devices.
- Experience supporting website quality assurance, reviewing content accuracy, and troubleshooting display or functionality issues.
- Comfort managing operational tasks, including ticket submissions, content requests, spreadsheets, and website updates.
- Strong organizational skills and ability to manage multiple projects, shifting priorities, and time-sensitive requests.
- Excellent communication and interpersonal skills, with ability to collaborate across marketing, creative, digital, and global teams.
- Detail-oriented, proactive approach to identifying issues, solving problems, and improving processes.
- Curious, adaptable, and confident sharing ideas and recommendations in a collaborative environment.
- Ability to balance independent execution with taking direction and supporting broader team initiatives.
- Passion for creating engaging digital experiences and using technology to deliver more personalized customer journeys.
- Familiarity with content management systems and website publishing processes.
Nice To Haves
- Experience supporting global eCommerce websites or working within a digital agency environment with hands-on website content management responsibilities.
- Retail environment experience.
Responsibilities
- Manage and execute seasonal website content updates, integrated marketing campaigns, and product launches across global eCommerce platforms.
- Help create and manage homepage content, product listing page banners, product detail page marketing content, and other on-site assets.
- Support website quality assurance by reviewing content accuracy and troubleshooting display or functionality issues.
- Handle operational tasks such as ticket submissions, content requests, spreadsheets, and website updates.
- Collaborate with marketing, creative, digital, and global teams to deliver content and support website initiatives.
- Identify issues, solve problems, and contribute ideas and recommendations for improving processes and digital experiences.
Benefits
- Comprehensive benefits supporting health, well-being, and future planning
- Paid time off and leave programs for life's important moments
- Opportunities for growth, learning, and development
- Employee product discounts
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
