Content Operations Specialist

Fossil Group • Richardson, TX

5d

About The Position

The Content Operations Specialist brings digital experiences to life by delivering engaging, relevant, and accurate website content. As part of the eCommerce Content Operations team, this role helps manage and execute seasonal website content updates, integrated marketing campaigns, and product launches across global eCommerce platforms. The specialist works closely with cross-functional teams to deliver digital content seamlessly and create intuitive, personalized shopping experiences.

In a fast-paced, collaborative environment, the specialist helps guide the creation of homepage content and on-site assets, performs quality assurance, and supports website enhancements. The role calls for curiosity, adaptability, attention to detail, and a commitment to creating meaningful digital experiences.

Requirements

• Experience in digital content operations, website management, eCommerce, or digital marketing; preferably in retail.
• Hands-on experience managing website content, including homepage layouts, product listing page banners, marketing content for product detail pages, and product launches.
• Understanding of responsive website design concepts, including breakpoints, viewports, and how content displays on desktop and mobile devices.
• Experience supporting website quality assurance, reviewing content accuracy, and troubleshooting display or functionality issues.
• Comfort managing operational tasks, including ticket submissions, content requests, spreadsheets, and website updates.
• Strong organizational skills and ability to manage multiple projects, shifting priorities, and time-sensitive requests.
• Excellent communication and interpersonal skills, with ability to collaborate across marketing, creative, digital, and global teams.
• Detail-oriented, proactive approach to identifying issues, solving problems, and improving processes.
• Curiosity, adaptability, and confidence sharing ideas and recommendations in a collaborative environment.
• Ability to balance independent execution with taking direction and supporting broader team initiatives.
• Passion for creating engaging digital experiences and using technology to deliver personalized customer journeys.
• Familiarity with content management systems (CMS) and website publishing processes.

Nice To Haves

• Experience supporting global eCommerce websites.
• Experience working within a digital agency environment with hands-on website content management responsibilities.

Responsibilities

• Manage and execute seasonal website content updates, integrated marketing campaigns, and product launches across global eCommerce platforms.
• Help create homepage content and on-site assets, including product listing page banners and marketing content for product detail pages.
• Support website quality assurance by reviewing content accuracy and troubleshooting display or functionality issues.
• Manage operational tasks such as ticket submissions, content requests, spreadsheets, and website updates.
• Collaborate with marketing, creative, digital, and global teams to deliver website content and support broader team initiatives.
• Identify issues, solve problems, and contribute ideas and recommendations to improve processes and digital experiences.
• Support website enhancements and help deliver personalized customer journeys.

Benefits

• Comprehensive benefits supporting health, well-being, and future planning.
• Paid time off and leave programs for life's important moments.
• Opportunities for growth, learning, and development.
• Employee product discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed