Specialist, Communications Operations & Planning

UnitedHealth Group•Washington, DC

2d•$72,800 - $130,000

About The Position

The Communications Operations Specialist helps UnitedHealth Group’s enterprise communications function operate with discipline, coordinate across teams, and deliver consistently. As part of the Campaign and Communications Operations team at a highly regulated integrated health care organization, the role supports high-impact, multi-channel campaigns advancing enterprise priorities, including reputation work. It also strengthens the communications operating infrastructure through planning, calendar management, message management, and workflows. The position combines clear writing, including social media content, with project management and close attention to detail. It requires sound judgment and the ability to make steady progress as priorities change. The role supports enterprise communications plans and events, maintains planning tools and approved messaging, improves communications processes, and collaborates with stakeholders across the organization. It helps ensure communications are accurate, aligned with enterprise narratives and brand standards, and compliant with regulatory requirements. The salary range is $72,800–$130,000 annually based on full-time employment. Benefits are subject to eligibility requirements. Candidates must pass a drug test before beginning employment.

Requirements

At least 2 years of experience in a corporate communications environment, such as a newsroom or large corporation.
Demonstrated experience developing and managing enterprise-level communications plans and supporting cross-functional projects.
Experience following or building workflows and supporting communications planning.
Exceptional project management and organizational skills, with attention to detail.
Excellent writing skills, a keen eye for storytelling, and a deep understanding of social media.
Ability to navigate and execute within regulatory and compliance frameworks.

Nice To Haves

Experience using generative AI tools, such as Microsoft Copilot and Microsoft Cowork, in a work setting.
Familiarity with reputation management and brand campaigns at scale.
Background in healthcare, insurance, or similarly regulated industries.
Track record of building or improving communications processes and governance models.

Responsibilities

Manage and maintain the enterprise communications calendar, including campaign milestones, earnings, policy dates, events, executive appearances, and other public moments.
Contribute to 360 communications plans for major announcements and events, coordinating messaging and execution across the team.
Develop and maintain project plans, timelines, and stakeholder alignment processes to track milestones and deliverables and support timely, high-quality execution.
Coordinate internal teams—including communications, marketing, legal, compliance, and business units—to deliver integrated outcomes aligned with the enterprise narrative, brand standards, and regulatory requirements.
Support adoption and continuous improvement of communications policies, procedures, systems, and processes.
Help establish and refine scalable workflows, governance models, and documentation to improve efficiency and consistency.
Support the use of AI tools in workflows by keeping source content current and checking outputs for accuracy and alignment with UnitedHealth Group standards.
Support day-to-day operation of team tools, including keeping the enterprise calendar and message bank current with approved messaging, data points, and supporting materials.
Identify opportunities to improve tools, reporting, and collaboration across the communications function.
Draft, edit, and refine clear and accurate content for internal and external audiences, including communications plans, message bank entries, and executive social media content.
Review materials for accuracy, clarity, style, and consistency.
Partner with stakeholders across communications, marketing, public affairs, legal, compliance, and business segments to keep work aligned and on schedule.
Provide stakeholders with timely, concise status updates.