Communications Specialist, Operations

Electrolux•Charlotte, NC

1d•Hybrid

About The Position

The Communications Specialist for Region North America Operations shapes and delivers clear, compelling employee communications that connect employees to the region’s strategy, priorities, culture and performance. The role supports business transformation, operational excellence, safety, quality and employee engagement through storytelling, content strategy, channel management and partnership with Operations leadership, HR, Communications and site leadership teams. It serves both frontline and salaried employee populations and reports directly to the Head of Communications for Region North America. The position is based at Electrolux Group’s headquarters in Charlotte, North Carolina, with domestic travel potentially required several times throughout the year. The role may also support Corporate Communications colleagues with events, salaried and external communications, community relations and employee storytelling in factory communities. Other duties may be assigned.

Requirements

At least 5 years of communications, employee communications, public relations or related experience.
Experience supporting change communications, employee engagement campaigns, and communications for frontline or distributed employee populations.
Exceptional written and verbal communication skills.
Strong storytelling, editing and content development skills, including the ability to translate complex business information into clear, engaging employee communications.
Experience creating content for digital and traditional communication channels.
Ability to advise and partner with leaders, build trusted relationships across functions, and manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office applications, including PowerPoint, Teams, Outlook and SharePoint.
Experience using communication channels, analytics and employee feedback to assess message effectiveness and improve engagement.
Strong project management and organizational skills.

Nice To Haves

Manufacturing and/or Supply Chain experience.

Responsibilities

Develop and implement communications plans, programs and messages supporting Region North America Operations priorities, business transformation, operational excellence and employee engagement.
Partner with Operations and represent the employee voice by translating business priorities, change initiatives, safety, quality and engagement efforts into clear, actionable communications.
Support executive communications for the Chief Operations Officer and Operations leadership, including All Hands meetings, leader messages, talking points, presentations and employee forums.
Manage and strengthen employee communication channels, including the employee app and manufacturing communication channels, and create timely, relevant content for frontline audiences.
Measure, monitor and report communication results, using analytics and employee feedback to improve reach, engagement and effectiveness.
Partner with HR, Operations, site leaders and Corporate Communications to ensure consistent messaging, leader cascade and alignment across sites and functions.
Support crisis, issues and change communications, delivering clear, timely and credible information to employees and stakeholders.
Assist Corporate Communications teammates with events, salaried communications, external communications, community relations and employee storytelling in factory communities.
Perform other duties as assigned.