HCB Communications & Operations Specialist

Madison Reed•San Francisco, CA

12d•$68,000 - $72,000

About The Position

The HCB Communications & Operations Specialist supports Madison Reed Hair Color Bar (HCB) teams by ensuring field communications are clear, timely, and actionable and that learning and operational support activities run smoothly. This hands-on individual contributor owns day-to-day execution of HCB field communications, administers the HCB learning platform, and supports recurring programs such as the HCB PEX card program and supply ordering. The role works across HCB Operations Services & Training to coordinate communications, turn complex information into simple field actions, and complete recurring workflows accurately and on time. It reports to the Senior Manager, HCB Training Design & Enablement and requires less than 10% travel. The position’s base salary range is $68,000–$72,000. Starting pay within the range may vary based on geography or market, skills, education, experience, and other qualifications. Madison Reed describes itself as an omnichannel professional hair color company with products available online and through Hair Color Bar locations. The company says its values are Love, Joy, Courage, Responsibility, and Trust, and emphasizes transparency, accountability, diversity, inclusion, and supporting employees.

Requirements

2–4 years of experience in field or internal communications, retail operations, training coordination, LMS administration, project coordination, or a related field.
Exceptional writing, editing, and proofreading skills.
Ability to translate complex information into clear, actionable communications for frontline audiences.
Strong organization, attention to detail, and follow-through.
Ability to manage recurring work while balancing changing priorities and deadlines.
Strong technology aptitude and ability to learn new systems quickly.
Hands-on experience administering an LMS, such as Wisetail, Docebo, Opus, or similar, including assigning and tracking training, publishing content, and pulling completion reports.
Proficiency in Zoom, Slack, and Google Suite.
Ability to use AI and productivity tools to improve quality and efficiency, and judgment to check AI output before it reaches the field.
Strong service orientation and ability to work effectively with field and corporate partners.

Nice To Haves

Experience with communications, project-management, or collaboration platforms.
Experience in multi-unit retail, hospitality, beauty, or another distributed field organization.
Bachelor’s degree, ideally in Communications, Broadcast, Marketing, or Business Administration; equivalent relevant experience is also acceptable.

Responsibilities

Manage the day-to-day execution of HCB field communications, including drafting, editing, scheduling, and publishing clear, concise, actionable messages.
Manage the HCB communications calendar and end-to-end production process, including content collection, review, approvals, and coordination across launches, training, programs, and operational priorities.
Develop recurring field updates, FAQs, leader talking points, launch resources, and other communication materials while maintaining Madison Reed brand and voice standards.
Lead execution and production of HCB Town Halls, including project timelines, presentation development, speaker coordination, meeting logistics, and follow-up communications.
Use AI and communications tools to improve the quality, speed, and efficiency of field communications.
Administer the HCB LMS day to day, including learner records and rosters, course and learning-path assignments, completion tracking, reporting, and first-line troubleshooting.
Publish and maintain HCB learning content in the LMS; check that it loads, tracks, and displays correctly; and keep learner records accurate as people join, move, and leave.
Coordinate training communications, schedules, participant information, materials, and follow-up.
Coordinate logistics for virtual and in-person training as needed.
Administer the HCB PEX card program, including loading and tracking against established processes. Reconciliation is reviewed and approved by a second reviewer outside this role.
Coordinate recurring supply ordering and distribution for HCB locations.
Respond to and appropriately route routine field support requests and provide coordination support for selected HCB initiatives.
Coordinate planning and event logistics for the annual HCB GM Summit, including timelines, vendors, attendee logistics, materials, communications, and onsite support.
Use AI and available technology to improve efficiency and automate recurring workflows where possible.