Guest Operations Communications Specialist

Breeze Airways™•Cottonwood Heights, UT

About The Position

The Guest Operations Communications Specialist works in the Breeze Operations Control Center (OCC), monitoring operational disruptions and sending timely, accurate flight-level notifications to improve the Guest Experience. The role keeps Guests and internal stakeholders informed during irregular operations, coordinates recovery support, and contributes reporting and process improvements. The position may require availability on short notice and occasional overtime to support irregular operations.

Requirements

High school diploma or GED.
Two years of experience in written communication.
One year of experience in airline operations.
Strong written and verbal communication skills.
Ability to work in a fast-paced, high-pressure environment.
Basic proficiency with Microsoft Office 365 and ability to learn new systems quickly.
Flexible availability to work at any time, including nights, weekends, and holidays.
Authorization to work in the United States as defined by the Immigration Reform Act of 1986.
At least 18 years of age.
Self-starter with a positive attitude and strong desire for success.
Potential availability to respond on short notice; occasional overtime may be required to support irregular operations.
Technical writing proficiency.
Excellent reading comprehension.
Problem-solving and critical-thinking skills.
Strong attention to detail.
Organizational and prioritization skills.
Ability to work under pressure.
Exemplifies Breeze’s safety culture, values, and mission.

Nice To Haves

College degree.
One to two years of customer service experience.
Typing speed of 65 WPM.
Bilingual English and Spanish.
Navitaire PSS experience.

Responsibilities

Actively monitor Breeze flights and identify potential disruptions.
Document flight status updates in internal systems.
Send proactive flight-level notifications in a timely manner.
Collaborate with teams inside and outside the OCC to develop recovery solutions for unique operational challenges.
Monitor flights with high-need situations requiring additional recovery options or higher-touch attention, and coordinate follow-through.
Audit and update communication templates to comply with regulatory and policy updates.
Monitor sentiment on disrupted flights and escalate concerns as needed.
Communicate with internal stakeholders to ensure alignment.
Provide regular reporting and insights to leadership.
Work in multiple programs and on multiple screens simultaneously.
Mentor others as skills expand.
Share peer-to-peer feedback with a growth mindset.
Recommend process improvements to improve the overall Guest Experience.
Maintain punctuality and consistent attendance.
Perform other duties as assigned.
Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group values of Safety, Kindness, Integrity, Ingenuity, and Excellence.
Identify and report safety or security concerns, issues, incidents, or hazards, using available means including Breeze’s confidential ASAP or SAR reporting systems.