Payroll Operations and Communications Specialist

University of Washington•Seattle, WA

About The Position

Finance, Planning, and Budgeting (FPB) is hiring a Payroll Operations and Communications Specialist to support Payroll Operations through knowledge-resource management, operational communications, business-process documentation, and continuous improvement. Reporting to the Assistant Director for Payroll Customer Engagement and Analytics, this position develops, maintains, and governs payroll documentation, online resources, and operational reference materials that support payroll services across the University. The Specialist partners with Payroll Operations, UW Information Technology, Human Resources, and campus stakeholders to identify resource needs, evaluate business processes, and support improvements related to payroll systems, services, and communications. The role maintains payroll documentation, website content, knowledge-management tools, and other resources to keep information accurate, accessible, and aligned with changing business requirements and University standards. It also uses operational needs and stakeholder feedback to identify opportunities to improve efficiency, user support, and adoption of payroll services and technologies. Additional work includes coordinating payroll communications, supporting website administration and accessibility, evaluating and recommending technology solutions, assisting with reporting and business analysis, developing and delivering operational resources and informational materials, and supporting special projects that advance Payroll Operations’ strategic and operational objectives. The position contributes to the effectiveness, consistency, compliance, and accessibility of payroll services through stakeholder engagement, resource management, process improvement, and strategic communications.

Requirements

Bachelor's degree and three years of progressively responsible experience in program operations, business operations, communications, knowledge management, process improvement, project coordination, or a related field; an equivalent combination of education and experience may substitute for the degree.
Demonstrated experience developing, managing, and maintaining operational documentation, knowledge resources, communications, business-process materials, or program-support initiatives.
Knowledge of business-process documentation, knowledge-management practices, stakeholder engagement, communications strategies, and continuous process-improvement methodologies.
Experience developing and maintaining web-based content, online resources, content-management systems, collaboration platforms, or digital knowledge-management tools.
Ability to analyze business processes, evaluate stakeholder needs, and recommend solutions that improve operational effectiveness and customer service.
Ability to build collaborative relationships and communicate effectively with diverse stakeholders, including leadership, operational partners, technical teams, and end users.
Excellent written and verbal communication skills, including the ability to translate complex information into clear, accurate, user-friendly resources.
Experience managing multiple priorities, coordinating projects, and meeting deadlines in a fast-paced operational environment.
Experience collaborating with cross-functional teams on operational improvements, technology implementations, communications, or process-enhancement projects.
Demonstrated experience working with diverse groups, stakeholders, and teams, with a collaborative, inclusive, and service-oriented leadership style and the ability to foster excellence, accountability, and teamwork.

Nice To Haves

Experience supporting HR, Payroll, Finance, or enterprise business systems within the University of Washington or a comparable higher-education environment.
Experience developing operational documentation, stakeholder resources, communications, or process-improvement initiatives.

Responsibilities

Develop, maintain, and govern payroll documentation, knowledge resources, online content, operational reference materials, and other resources.
Coordinate payroll communications and support stakeholder outreach.
Support website administration and accessibility efforts.
Partner with Payroll Operations, UW Information Technology, Human Resources, and campus stakeholders to identify resource needs and evaluate business processes.
Identify opportunities to improve process efficiency, user support, operational effectiveness, and adoption of payroll services and technologies.
Evaluate and recommend technology solutions.
Assist with reporting and business analysis initiatives.
Support the development and delivery of payroll operational resources and informational materials.
Support special projects that advance Payroll Operations’ strategic and operational objectives.