Operations Specialist Communications

Corewell Health • Grand Rapids, MI

3d • Hybrid

About The Position

The Operations Specialist works in a highly collaborative Supply Chain environment, coordinating the design, development, implementation, execution, and distribution of communications plans and materials for internal and external audiences. The role has a strong focus on Supply Chain communications and also partners with leaders and operational teams to support programs, projects, policies, processes, and initiatives that advance department and organizational goals.

The position develops and edits communications; coordinates policy and procedure work; supports program planning and special events; creates print and digital materials; and provides project and operational support. The Operations Specialist gathers information from stakeholders, coordinates review and approval, maintains communications materials and potentially web content, documents workflows and progress, and helps structure operational initiatives through project and action plans. Communications must follow Corewell Health brand standards, and confidential or sensitive information must be handled with discretion. The role also assists with compliance-related activities.

This is a hybrid position requiring onsite work two days per week, with additional onsite presence possible based on business needs. The position is full-time, scheduled for 40 hours per week, Monday through Friday, 8 a.m. to 5 p.m., on the day shift.

Requirements

• Bachelor's degree or equivalent in business, healthcare administration, or a related field.
• Three years of relevant experience.
• Strong written and verbal communication skills.
• Proficiency with computer applications and web-based tools.

Nice To Haves

• Experience developing, writing, and editing communications for internal or external audiences.
• Experience with Microsoft PowerPoint, Excel, Word, Project, Visio, Outlook, and web-based communications.
• Three years of proven leadership.
• Experience in healthcare and in an organization of size and complexity comparable to Corewell Health.

Responsibilities

• Develop and support internal and external Supply Chain communications, including communications plans, articles, presentations, reports, web content, and other messaging.
• Gather information, interview stakeholders, draft and edit content, and coordinate review and approval with relevant departments.
• Collaborate and coordinate with Supply Chain leadership, team members, organizational partners, and vendors to support communications, programs, projects, and initiatives from planning through implementation and execution.
• Support collaboration and management of Supply Chain policies and procedures, including communications about policies, processes, programs, and operational changes.
• Create and maintain print and digital communications materials, such as reports, brochures, presentations, and other messaging.
• Support internal web content development and maintenance, and collaborate with other departments on web-based communications and access.
• Provide operational and project support for new and existing programs and initiatives, including documentation, reporting, data collection, project coordination, workflow documentation, and progress reporting.
• Assist with planning and executing special events, coordinating communications, materials, and related activities.
• Coordinate operational initiatives and partner with leadership and stakeholders to develop project and action plans and move work forward.
• Ensure communications and materials adhere to Corewell Health brand standards and remain consistent.
• Handle confidential and sensitive information with discretion.
• Assist with compliance-related activities to support adherence to applicable organizational policies, procedures, and requirements.

Benefits

• Comprehensive benefits package to support financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and more.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level