Operations Specialist Communications

Corewell Health • Grand Rapids, MI

4d • Hybrid

About The Position

The Operations Specialist works in a collaborative Supply Chain environment to coordinate the design, development, implementation, execution, and distribution of communications plans and materials for internal and/or external audiences. The role develops and edits communications, coordinates policy and procedure work, supports program planning and special events, develops print and digital materials, and provides project and operational support. It partners with leadership and operational teams on programs, projects, policies, processes, and initiatives that advance department and organizational goals. The position is hybrid, with an expectation of working onsite two days per week; additional onsite presence may be required based on business needs.

The position requires a highly organized, collaborative, and independent professional with strong writing and communication skills who can manage multiple priorities, coordinate across teams, develop polished communications, and translate information into clear messaging. It handles confidential and sensitive information with discretion and supports compliance with organizational requirements.

Requirements

• Bachelor's degree or equivalent in business, healthcare administration, or a related field.
• Three years of relevant experience.
• Strong written and verbal communication skills.
• Proficiency with computer applications and web-based tools.

Nice To Haves

• Experience developing, writing, and editing communications for internal or external audiences.
• Experience with Microsoft PowerPoint, Excel, Word, Project, Visio, Outlook, and web-based communications.
• Three years of proven leadership.
• Experience in healthcare and working within an organization of size and complexity comparable to Corewell Health.

Responsibilities

• Develop and support internal and external Supply Chain communications, including plans, articles, presentations, reports, web content, and other messaging; gather information, interview stakeholders, draft and edit content, and coordinate reviews and approvals.
• Collaborate and coordinate with Supply Chain leaders, team members, organizational partners, and vendors to support communications, programs, projects, and initiatives from planning through implementation and execution.
• Support collaboration and management of Supply Chain policies and procedures, including communications about policies, processes, programs, and operational changes.
• Create and maintain print and digital communications materials, such as reports, brochures, presentations, and other messaging; support internal web content development and maintenance and collaborate on web-based communications and access.
• Provide operational and project support for new and existing programs and initiatives, including documentation, reporting, data collection, project coordination, workflow documentation, and progress reporting.
• Assist with planning and execution of special events, coordinating communications, materials, and related activities.
• Coordinate operational initiatives and partner with leadership and stakeholders to develop project and action plans and move work forward.
• Ensure communications and materials adhere to Corewell Health brand standards and remain consistent.
• Handle confidential and sensitive information with discretion, including business information, strategic initiatives, personnel matters, and organizational communications.
• Assist with compliance-related activities supporting adherence to organizational policies, procedures, and requirements.

Benefits

• Comprehensive benefits package to support financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection and home and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level