Specialist, Billing - 1st Shift
About The Position
As a Specialist, Billing at RXO, you will review and analyze carrier freight bills, proactively resolve potential errors and duplicate billing, and facilitate billing orders to customers. You will communicate with internal and external parties to resolve open tasks and billing issues, maintain quality and service levels, and support customer satisfaction. The role requires developing a working understanding of the internal technologies used for daily functions, securing required documentation from transportation providers, and improving the efficiency of the billing cycle from carrier freight bill to client payment.
Requirements
- At least 1 year of experience in audit, accounts receivable, accounts payable, load planning, or transportation/logistics.
Nice To Haves
- Associate degree in Business or Transportation/Logistics, or an equivalent combination of education and experience.
- Experience with Microsoft Office.
- Strong problem-solving skills.
- Excellent verbal and written communication skills, including the ability to present clean, organized, and thorough information and data appropriate for the intended audience.
Responsibilities
- Communicate with internal and external sources to resolve open tasks while maintaining quality and service levels when working with clients.
- Ensure issues are addressed immediately and inform appropriate parties so they can be resolved.
- Prioritize customer satisfaction in quality processes with internal and external teams.
- Develop a working understanding of the internal technologies required for daily functions.
- Communicate with internal company departments to address problems preventing orders from billing to a customer.
- Partner with transportation providers to secure required documentation for customer billing.
- Facilitate and improve billing cycle time from carrier freight bill to client payment, and continuously seek opportunities to improve current processes.
Benefits
- Comprehensive medical, dental, and vision plans.
- 401(k) retirement plan with up to 5% company match.
- Pre-tax accounts to help streamline eligible expenses.
- Company-paid disability and life insurance.
- Employee Assistance Program (EAP).
- Career and Leadership Development Programs.
- Paid time off, company holidays, and volunteer days.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
