Specialist Apparel
About The Position
At DICK’S Sporting Goods, the Specialist – Apparel helps create an engaging, confidence-building shopping experience by connecting athletes with apparel for performance and everyday wear. The role combines product and merchandise expertise with strong customer service to drive results and bring style, comfort, and performance together. Team members are expected to be coachable, accountable, collaborative, and trustworthy while helping deliver exceptional experiences to athletes of all abilities. The Specialist proactively engages athletes to understand their shopping needs, provides accurate and knowledgeable product information, and recommends products and services. As a subject matter expert in their store area, the Specialist also supports onboarding and training, helps execute operational processes, maintains merchandising standards, and promotes company programs. The role contributes to a welcoming and respectful store environment and follows applicable safety, loss-prevention, and operating policies.
Requirements
- High school diploma or equivalent.
- 1–3 years of experience.
Nice To Haves
- Previous retail or customer-facing experience preferred.
Responsibilities
- Proactively engage athletes to understand their shopping needs and deliver an outstanding shopping experience.
- Provide clear, accurate, and knowledgeable information about products and assortment.
- Anticipate athlete needs and drive sales through product and service recommendations informed by an understanding of those needs.
- Assist with onboarding and training new and existing team members as a subject matter expert in the assigned store area.
- Serve as a go-to expert in designated process categories to support smooth execution and productivity.
- Execute processes efficiently and effectively while maintaining an athlete-first mindset; ensure products are ready for purchase and athletes are engaged in the way they prefer.
- Follow floor-set plans, signage requirements, price changes, inventory presentation, and replenishment standards.
- Promote customer participation in company programs, including the customer loyalty program, warranty sales, and private-label credit card enrollment.
- Help create a store environment where teammates and athletes are welcomed and treated with respect.
- Follow company safety, loss-prevention, and standard operating procedures, as well as applicable external laws and guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
