Special Assistant, People & Operations

City of New York•New York City, NY

About The Position

The Special Assistant, People & Operations supports the Mayor’s Office of Mass Engagement (OME) with administrative operations, employee management, and human resources needs. The role works with the team on operations and office culture, including onboarding new employees, and reports to OME’s Chief of Staff. The position also helps improve office processes and employee-facing documentation to make them clearer and more streamlined. Other duties may be assigned as required. The New York City Mayor’s Office oversees city services across the five boroughs, coordinates public agencies and departments, and manages public property. The Mayor’s Office of Mass Engagement strategizes, coordinates, and carries out engagement with New Yorkers to help shape policy, demystify government, and support government accountability.

Requirements

A baccalaureate degree from an accredited college and four years of experience in government and/or organizing-centered activities related to the duties; or high school graduation or equivalent and six years of related experience; or equivalent education and/or experience.
All candidates must have at least one year of experience in government and/or organizing-centered activities related to the duties.
Motivated self-starter able to manage complicated projects with minimal guidance.
Creative thinker and problem solver focused on streamlining systems.
Highly detail-oriented.
Enthusiastic collaborator.
A cover letter is required in addition to a resume.

Responsibilities

Support operations and office culture, including onboarding new employees.
Initiate and track hiring actions from submitting MOM PA through confirming a new hire’s first day.
Follow up with candidates who have received offers and with Mayor’s Office HR to support a smooth hiring process and help new hires reach a start date.
Regularly update OME’s Chief of Staff on the status of hiring actions.
Support employee management, including approving and correcting timesheets promptly and consistently.
Communicate staff benefits and structures for staff lines clearly and succinctly to team members.
Ensure staff complete HR-mandated trainings and track completion of midyear and annual reviews.
Support staff understanding of processes for promotions, title changes, and raises.
Work with the management team to implement consistent corrective action measures recommended by HR and EEO, following the established progressive disciplinary matrix.
Improve office processes and documentation, especially employee resources, to make them clearer and more streamlined.
Perform other duties as required.