Special Accounts Representative (Collections)
About The Position
The Special Accounts Representative (Collections) performs member servicing and collections work for delinquent loan and negative share accounts. The role uses computerized systems to verify members, contacts members by phone and mail, analyzes borrowers’ financial situations, and takes appropriate steps to bring accounts current. When repayment arrangements are unsuccessful, the representative recommends further action. The position also maintains accurate collection files and reports, informs a supervisor of loan underwriting trends that contribute to delinquent or charged-off loans, and regularly files loan and collection documents. The representative completes annual BSA/AML compliance training and periodic training on policy and procedure updates. This is an onsite position, not remote or hybrid. Work takes place in a climate-controlled shared office area with standard office noise and minimal temperature fluctuation. The role involves telephone, some video-call, and in-person interactions with members and coworkers. Employees are expected to sit, stand, stoop, and walk, and must be able to lift 10 pounds. Employment offers are contingent on completing a background check.
Requirements
- High school diploma or GED.
- Six months to two years of similar or related experience delivering exceptional service while exhibiting empathy, patience, and excellent written and verbal communication.
- Attention to detail.
- Ability to multitask.
- Strong organizational skills.
- Ability to lift 10 pounds.
- Complete a background check before being hired after accepting an employment offer.
Responsibilities
- Use computerized systems to verify members while providing member servicing.
- Contact delinquent accounts and negative share accounts by phone and mail.
- Take appropriate action to bring members’ accounts current.
- Analyze the financial situations of delinquent borrowers.
- Recommend further action when other arrangements to bring a loan current are unsuccessful.
- Maintain accurate files and reports on collection activity.
- Inform the supervisor of loan underwriting trends contributing to delinquent or charged-off loans.
- Regularly file loan files and other collection-related documents.
- Complete and adhere to annual BSA/AML compliance training.
- Complete periodic training on policy and procedure updates.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
