Special Collections Coordinator

American Red Cross • Charlotte, NC

9d • Hybrid

About The Position

The American Red Cross is seeking a Special Collections Coordinator II for its Charlotte, North Carolina office. This hybrid position requires working in the office 3–4 days per week and remotely 1–2 days per week. The stated schedule is Monday through Friday, 8:30 AM to 5:00 PM. The hourly rate is $19.62, with shift differentials of $1.75 after 3:00 PM and $2.75 on weekends.

The coordinator receives and processes physician orders for autologous and directed donations and therapeutic phlebotomy, supporting high-quality patient service and product availability. The role also prepares and coordinates mailing packets for the Special Collections Department and verifies that all required documents and materials are included before shipment. All work must comply with standard operating procedures, SQUIPP requirements, applicable Code of Federal Regulations requirements, OSHA requirements, and other applicable federal, state, and local regulations.

Requirements

• High school diploma or equivalent, or an equivalent combination of education and related experience.
• Ability to work effectively as part of a team and independently when needed.
• Basic to intermediate computer and PC skills, with the ability to learn new systems and technology quickly.
• Excellent verbal and written communication skills.
• Ability to communicate professionally with patients and donors preparing for surgeries, physician office personnel, physicians, and other healthcare professionals while managing time-sensitive and complex situations.
• Excellent customer service and interpersonal skills.
• Strong organizational, time-management, and attention-to-detail skills.
• Ability to maintain confidentiality and appropriately handle sensitive patient and donor information.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Current state licensure, where applicable.

Nice To Haves

• RN/LPN, medical assistant training, or equivalent healthcare experience.
• Bilingual ability.

Responsibilities

• Receive and process physician orders for autologous and directed donations and therapeutic phlebotomy.
• Support high-quality patient service and product availability.
• Prepare and coordinate mailing packets for the Special Collections Department.
• Review packets to ensure required documents and materials are complete before shipment.
• Perform duties in compliance with standard operating procedures, SQUIPP, CFR, OSHA, and other applicable regulations.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts and Flexible Spending Accounts.
• PTO starting at 15 days per year, based on FLSA status and tenure.
• 11 paid holidays, consisting of six core holidays and five floating holidays.
• 401(k) with up to a 6% match.
• Paid family leave.
• Employee assistance.
• Short- and long-term disability and insurance.
• Service awards and recognition.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED