Special Collections Coordinator

American Red Cross•Charlotte, NC

7d•Hybrid

About The Position

The American Red Cross is seeking a Special Collections Coordinator II for its Charlotte, North Carolina office. This hybrid position requires 3–4 days in the office and 1–2 days working remotely, with a scheduled shift of 8:30 AM to 5:00 PM, Monday through Friday. The hourly rate is $19.62, with shift differentials of $1.75 after 3 PM and $2.75 on weekends. The coordinator receives and processes physician orders for autologous and directed donations and therapeutic phlebotomy, supporting high-quality patient service and product availability. The role also prepares and coordinates mailing packets for the Special Collections Department and reviews them to ensure required documents and materials are included before shipment. All work must comply with standard operating procedures, SQUIPP requirements, the Code of Federal Regulations, OSHA rules, and other applicable regulations. The position requires a high school diploma or equivalent, or an equivalent combination of education and related experience. RN/LPN licensure, medical assistant training, or equivalent healthcare experience is preferred. Current state licensure is required where applicable; bilingual ability is helpful. Physical requirements reflect a normal office environment and may include extended computer and office-equipment use, sitting for long periods, driving, and working under challenging conditions. Operational flexibility is required to respond to sudden and unpredictable needs.

Requirements

High school diploma or equivalent, or an equivalent combination of education and related experience.
Current state licensure where applicable.
Ability to work effectively as part of a team and independently when needed.
Basic to intermediate computer and PC skills, with the ability to learn new systems and technology quickly.
Excellent verbal and written communication skills.
Ability to communicate professionally with patients and donors preparing for surgery, physician office personnel, physicians, and other healthcare professionals, including in time-sensitive and complex situations.
Excellent customer service and interpersonal skills.
Strong organizational, time-management, and attention-to-detail skills.
Ability to maintain confidentiality and handle sensitive patient and donor information appropriately.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Ability to use a personal computer, applicable software, and office equipment for sustained periods.
Operational flexibility to meet sudden and unpredictable needs.

Nice To Haves

RN/LPN qualification or licensure.
Medical assistant training or equivalent healthcare experience.
Bilingual ability.

Responsibilities

Receive and process physician orders for autologous and directed donations and therapeutic phlebotomy.
Help ensure high-quality patient service and product availability.
Prepare and coordinate mailing packets for the Special Collections Department.
Review packets before shipment to confirm all required documents and materials are complete.
Perform duties in compliance with standard operating procedures, SQUIPP requirements, the Code of Federal Regulations, OSHA requirements, and other applicable regulations.