Spare Parts Specialist

Kenco•Chattanooga, TN

About The Position

The Spare Parts Specialist manages the full spare parts lifecycle, from request intake and sourcing through purchasing, order tracking, inventory management, and fulfillment. The role ensures customer and internal requests for spare parts, equipment, and materials are received, validated, sourced, ordered, delivered, and processed accurately and on time. Through supplier management, accurate data, sound inventory practices, and process improvement, the specialist supports operational continuity, customer satisfaction, cost control, and growth of the spare parts business. The position works with requestors, technical teams, suppliers, customers, and internal stakeholders to validate requirements, resolve incomplete information, source appropriate parts, process purchase orders, monitor orders and shipments, and maintain inventory records. It also contributes to process documentation, reporting, standardization, automation, and scalable operations. Travel is expected to be approximately 25% or less; a passport is not required but is recommended.

Requirements

High school diploma or equivalent combination of education, training, and experience.
Three years of related experience and/or training in a parts or service environment.
Strong understanding of purchase orders, supplier communication, order confirmations, delivery tracking, goods receipt, and inventory transactions.
Experience using ERP, procurement, inventory management, warehouse management, or order management systems.
Ability to read and interpret part information, equipment details, supplier quotations, delivery documentation, and basic technical specifications.
Proficiency with Microsoft Office tools, especially Excel, Outlook, and Teams.
Strong organizational skills and ability to manage multiple requests, suppliers, priorities, and deadlines simultaneously.
Clear and proactive communication with requestors, suppliers, customers, and internal stakeholders.

Responsibilities

Receive, review, and validate spare parts and equipment requests, confirming part details, specifications, quantities, and delivery requirements.
Manage orders from receipt through delivery to meet customer commitments and internal service agreements.
Validate request information, including part number, description, quantity, equipment model, technical specification, customer or site details, urgency, required delivery date, and billing requirements.
Clarify incomplete or inaccurate requests with requestors and technical teams to ensure correct sourcing.
Determine stock status, including stocked, non-stock, obsolete, or superseded, and flag items requiring technical validation.
Source parts through approved suppliers, vendor lists, and contracts; compare quotes, lead times, and terms; and identify alternatives when needed.
Create and process accurate purchase orders in the ERP or procurement system.
Confirm order details, pricing, and delivery dates with suppliers, and communicate confirmations to requestors.
Track open orders and follow up proactively to prevent delays.
Monitor shipments and backorders, communicating delays or risks to stakeholders.
Manage inventory levels, reorder parts, and replenish inventory to meet demand and working capital targets.
Support item master data governance, investigate discrepancies, support cycle counts, and correct inventory records as needed.
Identify opportunities to standardize, automate, and scale the request-to-delivery process.
Maintain process documentation and reporting tools that support consistent execution.
Perform other duties as required or assigned.

Benefits

Medical insurance, including HSA, HRA, and FSA accounts
Supplemental insurance, including critical illness, hospital indemnity, and accidental injury
Dental insurance
Vision insurance
Basic life and supplemental life insurance
Short-term and long-term disability
Paid parental leave
401(k)
Paid time off, approximately two weeks, with accrual beginning on the first day of employment
Ten employer-paid holidays