Spare Parts Specialist - Pulp & Energy

Valmet • Charlotte, NH

5d

About The Position

The Spare Parts Specialist serves as the customer contact for assigned accounts and facilitates inside sales functions. The role primarily provides quotations and order acknowledgements for spare parts and consumable products, along with general customer support. The specialist receives inquiries directly from customers or through Product Sales Managers, identifies parts using Valmet documentation systems, and provides technical applications and support to customers, spare part coordinators, and other sales personnel.

Requirements

• Associate's degree from a two-year college in business, engineering, or a related field; or an equivalent combination of education and experience.
• Three to five years of customer service experience or experience in a technical capacity.
• Applicants must be living in the United States and authorized to work in the United States; immigration sponsorship is not available.

Nice To Haves

• Customer service or technical experience in the pulp and paper industry is preferred.

Responsibilities

• Serve as the customer contact for assigned accounts and facilitate inside sales functions.
• Receive customer inquiries for spare parts and consumables through direct communication or Product Sales Managers.
• Identify specific parts using Valmet documentation systems.
• Provide technical applications, quotations, and order acknowledgements for spare parts and consumables.
• Provide technical support to spare part coordinators, customers, and other sales personnel.

Benefits

• Company-funded pension plan
• 401(k) with company match
• Generous wage and benefits package

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree