Spanish Speaking Intake Specialist

Mass General Brigham • Boston, MA

13h • Onsite

About The Position

The Client Specialist provides general operational and patient intake assistance under the general direction of the Administrative Manager. As the initial point of contact by phone, email, or in person, this role responds to patient requests and helps ensure patients’ health care needs are met while providing patients, family members, and referring entities with a positive experience. The position supports the Concierge Medicine and Executive Health practices, handles sensitive information confidentially, and uses professional judgment when addressing requests and service concerns.

Requirements

• High school diploma or equivalent.
• At least 2 years of related experience in a health care or business environment.
• Ability to learn and understand medical terminology and organizational departments and divisions to collaborate with clinical colleagues and schedulers in arranging appropriate medical appointments.
• Ability to perform well under pressure in an ever-changing environment.
• Ability to multitask and change priorities to meet patient and client needs.
• Excellent customer service skills.
• Exceptional organizational and attention-to-detail skills.
• Ability to work independently and deliver polished, professional, high-quality work in a timely manner with minimal supervision.

Nice To Haves

• Bachelor’s degree in a related field.
• Fluency in English and Spanish.

Responsibilities

• Serve as the initial point of contact for patients who call, email, or visit in person, assess their requests, and direct them to the appropriate team member.
• Execute high-level requests that may require flexibility in applying usual operational procedures, using professionalism and judgment.
• Welcome and greet patients arriving at the front desk.
• Enroll patients in the Concierge Medicine and Executive Health practices.
• Maintain and update the Salesforce CRM database.
• Register patients and update patient registration information in EPIC.
• Assist with service recovery and escalate issues to a leadership team member when they are outside the role’s scope.
• Handle sensitive information confidentially and professionally.
• Perform other assigned duties or department-specific special projects appropriate to the position.

Benefits

• Comprehensive benefits.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED