Spanish Speaking Intake Specialist

Mass General Brigham • Boston, MA

1d • $21 - $30 • Onsite

About The Position

The Client Specialist provides general operational and patient intake assistance under the general direction of the Administrative Manager. As the initial point of contact for patients by phone, email, or in person, the specialist discreetly handles requests and helps ensure patients’ health care needs are met. The role supports an outstanding experience for patients, their families, and referring entities.

The specialist welcomes patients, enrolls patients in Concierge Medicine and Executive Health practices, maintains the Salesforce CRM database, and registers or updates patient information in EPIC. The position also handles service recovery when needed, escalates matters outside its scope to leadership, protects sensitive information, and completes other appropriate department-specific duties or projects.

Requirements

• High school diploma or equivalent.
• At least 2 years of related experience in a health care or business environment.
• Ability to learn and understand medical terminology and organizational departments and divisions to collaborate with clinical colleagues and schedulers and facilitate appropriate medical appointments.
• Ability to perform well under pressure in an ever-changing environment.
• Ability to multitask and change priorities to meet patient and client needs.
• Excellent customer service skills.
• Exceptional organizational and attention-to-detail skills.
• Ability to work independently and deliver polished, professional work of outstanding quality in a timely manner with minimal supervision.

Nice To Haves

• Bachelor’s degree in a related field.
• Fluency in English and Spanish.

Responsibilities

• Serve as the initial point of contact for patients calling, emailing, or visiting in person, assess their requests, and direct them to the appropriate team member.
• Handle high-level requests that may require flexibility from usual operational procedures, exercising professionalism and judgment.
• Welcome and greet patients arriving at the front desk.
• Enroll patients in the Concierge Medicine and Executive Health practices.
• Maintain and update the Salesforce CRM database.
• Register patients and update patient registration information in EPIC.
• Assist with service recovery and escalate issues to a leadership team member when they are outside the role’s scope.
• Handle sensitive information confidentially and professionally.
• Perform other appropriate department-specific duties and special projects as assigned.

Benefits

• Comprehensive benefits.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED