Teller - Spanish Speaking
About The Position
The Teller provides a variety of paying and receiving services for Credit Union members in person, by phone, and through the mail. Duties include processing deposits, withdrawals, loan payments, cash advances, checks, money orders, wires, and other transactions; balancing daily transactions and verifying cash totals; and helping members with account opening, closing, maintenance, and bookkeeping or checking account questions. The Teller explains Credit Union products and services, actively cross-sells them, and serves members promptly and professionally. The role also includes clerical and receptionist duties, assigned side-jobs, and assistance to other Service Representatives as needed.
Requirements
- High school graduate or equivalent.
- Solid understanding of Credit Union operations.
- Fluency in Spanish.
- Excellent communication skills and willingness to assist others.
- Professional appearance, dress, and attitude.
- Solid math skills.
- Ability to operate related computer applications.
- Good typing skills.
Nice To Haves
- Customer service or cashiering experience is helpful.
Responsibilities
- Represent the Credit Union courteously and professionally.
- Receive deposits and loan payments; process cash advances, traveler's checks, cashier's checks, money orders, bank-to-bank wires, Western Union wires, and Federal tax deposits.
- Disburse cash or check withdrawals and process transfers.
- Verify transactions, monitor deposit amounts, examine documents for endorsement and negotiability, and promptly detect and resolve discrepancies.
- Balance daily transactions, verify cash totals, and investigate and resolve out-of-balance conditions.
- Process bank-by-mail transactions.
- Explain Credit Union services and products to members and help meet their financial needs.
- Open and close accounts, order checks, and complete payroll deduction and authorization forms.
- Answer member questions and resolve problems, including bookkeeping and checking account issues; take stop payment orders.
- Receive and direct members and telephone calls, respond to or direct inquiries, and record and relay messages.
- Perform file maintenance and account changes.
- Keep members informed about services and policies, including account types, interest and dividend rates, and payroll deduction options.
- Maintain the Credit Union's professional reputation and protect the privacy of member account information.
- Actively cross-sell Credit Union products and services.
- Assist with dealer payoffs and delivery of titles.
- Assist area personnel as required, provide guidance to Service Representatives and Trainees, and assist with training and orientation.
- Keep the supervisor informed of area activities and significant problems or concerns.
- Complete required reports and records accurately and promptly; attend meetings and provide training as required or assigned.
- Keep the work area clean, well-maintained, and secure.
- Perform related clerical duties and assigned large currency transaction reporting, ATM balancing, and night drop functions.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
