Spa & Wellness Manager (Shipboard)

Four Seasons Hotels and Resorts•Miami, FL

1d•Onsite

About The Position

As Spa and Wellness Manager, you will oversee all aspects of the Spa & Wellness operation of the Yacht. You will lead and inspire a team of spa, salon, and fitness professionals to deliver exceptional Wellness experiences to our guests. A passionate team player, you will demonstrate a disciplined and creative approach to your craft built on your previous working foundation of a comprehensive knowledge of the core skills of Massage, Aesthetics, Beauty, Hair & Fitness. Understanding the complexities and demands of managing a multi-skilled and diverse spa technician team, your multiple years of leading luxury spas at sea will stabilize the new operation and quickly establish a cohesive, engaged, and passionate team under leadership.

Requirements

A minimum of 7 years experience in luxury Hotels and / or onboard Cruise Lines.
An extensive foundational working experience in core Spa skills in Massage, Beauty, Aesthetics and / or Hair.
Experience in developing new openings or ship launches & set up of new hiring, employee culture, massage, skin, hair and nail training plans and certification courses.
Strong verbal and written communication skills.
Can demonstrate a digital mastery of most common office software tools eg Excel, Outlook, Microsoft Teams.
Fluent in written and spoken English and additional language fluency preferred.

Responsibilities

Ensure smooth daily operations of all amenities within the Spa, Salon and Fitness operations aboard The Yacht.
Create and maintain benchmarks for the highest standards of cleanliness, maintenance, and efficiency of our spa and wellness operating model.
Responsible for creating a synergistic team of multi-trade Spa & Salon professionals.
Assessing Guest Feedback trends and conducting regular training sessions to enhance skills, knowledge, and performance KPIs all aligned with Four Seasons service standards.
Manage inventory levels for all spa products and liaise with on-shore distributors to ensure both pricing and par stocks are optimized.
Monitor the Spas Financial Performance, including budgeting, revenue targets, incentive and commission plans, operating costs and nimbly adapt the business to implement optimal profitability strategies.
Work closely with all other Yacht departments across all divisions ensuring the “internal and external“ Spa brand is recognized as a cohesive, well-run operational team.
Design and introduce innovative Spa & Wellness programs, classes, and treatments that are reflected in industry trends but are unique and “ownable“ to our Spa.
All Spa Operations must comply with Health & Safety regulations as well as Four Seasons compliance, safety, and regulatory requirements.
Be an “ambassador for Four Seasons throughout the Yacht, engaging with both crew and guests at all times.
Implementing change based on feedback and analysis, constantly evolving our product and services through innovative leadership.
Be an inspired leader and demonstrate teamwork when cross-divisional work "all hands" work is required on Embarkation Days.