J-1 Spa Receptionist Intern/Trainee

Kohler Co.•Kohler, WI

13h•Onsite

About The Position

The Spa Receptionist Intern/Trainee program is a seasonal 12-month training program for the 2027 season at Kohler Waters Spa in Kohler, Wisconsin. It provides hands-on exposure to spa operations and professional development in guest service, leadership, and hospitality management. Participants begin at the Spa Front Desk and rotate through Spa Attendant, Spa Café Server, and Spa Coordinator functions to learn how a luxury, Forbes Five-Star spa delivers guest experiences. Participants develop front desk expertise while learning about guest service, operations, scheduling, retail, food and beverage, and leadership. Training includes classroom-style learning, shadowing, hands-on assignments, operational projects, and progressive responsibility. Interns are currently enrolled in post-secondary education outside the United States; Trainees have completed their education and/or have relevant professional experience. The program is intended to provide structured training, professional development, and cultural exchange, along with experience that can support future hospitality leadership roles. The Spa Receptionist helps ensure guests have a smooth arrival and departure and a relaxing overall experience. The hourly rate is $14.00–$20.00 plus tips or gratuity; the offered rate may vary based on factors including education and work location. Applicants must be authorized to work in the United States without requiring sponsorship now or in the future.

Requirements

Must be at least 18 years old.
Must be eligible for the J-1 Intern or Trainee Program.
Strong communication and interpersonal skills.
Ability to work in a fast-paced luxury hospitality environment.
Interest in hospitality operations, guest experience, and leadership development.
Ability to learn multiple computer and guest management systems.
Professional appearance and polished customer service skills.
Ability to stand for extended periods and work a flexible schedule.
Applicants must be authorized to work in the United States without requiring sponsorship now or in the future.

Nice To Haves

Prior hospitality, tourism, guest service, or related experience is preferred.

Responsibilities

Welcome guests and create a warm, professional luxury spa experience.
Schedule, modify, and manage spa reservations and guest itineraries.
Learn and use ResortSuite and other guest management systems.
Assist guests with spa services, treatments, amenities, and retail recommendations.
Process payments, memberships, packages, gift cards, and billing transactions.
Support retail sales, merchandising, and product knowledge initiatives.
Coordinate guest experiences with spa technicians, attendants, café staff, and leadership teams.
Learn service recovery techniques and professionally resolve guest concerns.
Rotate through Spa Attendant responsibilities to learn facility operations, guest flow, cleanliness standards, and service delivery.
Support Spa Café operations, including guest engagement and wellness-focused food and beverage service.
Shadow Spa Coordinators and leadership team members to learn scheduling, staffing, operational decision-making, guest flow management, and event coordination.
Collaborate and communicate across departments to understand luxury spa operations.
Develop leadership, communication, and problem-solving skills through structured training and mentorship.
Support the cleanliness and maintenance of spa facilities, amenities, and guest areas.