J-1 Spa Receptionist Intern/Trainee

Kohler Co.•Kohler, WI

2d•$14 - $20•Onsite

About The Position

The J-1 Spa Receptionist Intern/Trainee program is a seasonal, 12-month program designed to provide participants with comprehensive exposure to various aspects of spa operations. This program aims to develop skills in guest service, leadership, and hospitality management. Participants will begin at the Spa Front Desk and rotate through departments such as Spa Attendant, Spa Café Server, and Spa Coordinator functions. The program is structured for individuals currently enrolled in post-secondary education outside the US (Interns) or those who have completed their education and/or have relevant professional experience (Trainees). The focus is on structured training, professional development, cultural exchange, and hands-on experience in luxury hospitality. As part of the Kohler Waters Spa team, participants will learn how different departments like guest service, operations, scheduling, retail, food and beverage, and leadership collaborate to create exceptional guest experiences. Through hands-on training, shadowing, and increasing responsibility, participants will gain the knowledge and skills necessary for future hospitality leadership roles. The Spa Receptionist plays a crucial role in ensuring guests have a smooth arrival, departure, and a relaxing experience. This training program will build expertise in front desk operations while offering exposure to multiple spa departments and leadership functions. The program combines classroom learning, shadowing, hands-on training, operational projects, and leadership exposure to provide a thorough understanding of spa operations and hospitality management.

Requirements

Must be at least 18 years old
Must be eligible for the J-1 Intern or Trainee Program
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
Ability to stand for extended periods and work flexible schedule

Nice To Haves

Prior hospitality, tourism, guest service, or related experience preferred
Strong communication and interpersonal skills
Ability to work in a fast-paced luxury hospitality environment
Interest in hospitality operations, guest experience, and leadership development
Ability to learn multiple computer and guest management systems
Professional appearance and polished customer service skills

Responsibilities

Welcome guests and create a warm, professional, and luxury spa experience
Schedule, modify, and manage spa reservations and guest itineraries
Learn and utilize ResortSuite and other guest management systems
Assist guests with spa services, treatments, amenities, and retail recommendations
Process payments, memberships, packages, gift cards, and billing transactions
Support retail sales, merchandising, and product knowledge initiatives
Coordinate guest experiences with spa technicians, attendants, café staff, and leadership teams
Learn service recovery techniques and how to professionally resolve guest concerns
Rotate through Spa Attendant responsibilities to learn facility operations, guest flow, cleanliness standards, and service delivery
Gain experience supporting Spa Café operations, including guest engagement and wellness-focused food and beverage service
Shadow Spa Coordinators and leadership team members to learn scheduling, staffing, operational decision-making, guest flow management, and event coordination
Participate in cross-department collaboration and communication to better understand luxury spa operations
Develop leadership, communication, and problem-solving skills through structured training and mentorship opportunities
Support the cleanliness and maintenance of Kohler Waters Spa facilities, amenities, and guest areas