Spa Operations Specialist (Part Time)

Canyon Ranch • Spicewood, TX

6d

About The Position

Canyon Ranch is hiring a part-time Spa Operations Specialist for Canyon Ranch Austin, a wellness destination in the Texas Hill Country. The role provides front-line guest service and administrative support to ensure a seamless spa experience. The specialist schedules and coordinates services, assists guests throughout the facility, processes charges, and supports day-to-day spa operations.

Requirements

• 1–2 years of experience in hospitality, guest services, customer service, administrative support, or a related field.
• High school diploma or equivalent.
• Strong guest-service orientation and a friendly, professional, approachable demeanor.
• Strong communication and interpersonal skills, with the ability to collaborate and build positive relationships with guests and colleagues.
• Comfort learning and using technology, reservation systems, and proprietary software.
• Ability to maintain attention to detail, follow procedures, adapt to changing priorities, and remain calm and service-focused in a fast-paced environment.

Nice To Haves

• An associate degree or specialized training in hospitality, business, or a related discipline.

Responsibilities

• Welcome guests, answer questions, provide directions, and help ensure a seamless spa experience.
• Schedule, modify, and cancel spa, fitness, wellness, salon, and recreational services, connecting guests with appropriate professionals and resources.
• Manage guest arrivals by assigning lockers, explaining facility information, and assisting with guest needs.
• Answer incoming calls, respond to inquiries, coordinate appointments, and direct guests and colleagues to appropriate departments.
• Process charges for services and retail purchases accurately, maintain detailed records, and support daily administrative operations.
• Issue and track recreational equipment and manage lost and found items.
• Complete opening and closing procedures.
• Use internal systems to communicate guest requests, maintenance needs, and service updates.

Benefits

• Use of services and facilities, including the spa, fitness classes, lectures, and overnight stays at Canyon Ranch locations nationwide.
• 25 days of personal and holiday time off, including vacation, sick time, and holidays.
• Employer-paid life insurance.
• Employee Assistance Program.
• Paid maternity leave.
• Supportive, collaborative work environment with opportunities for professional growth.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED