Spa Manager at Shibui Spa

Shibui Spa • Sisters, OR

32d • Onsite

About The Position

The Spa Manager will lead staff, oversee daily operations and facility needs, support marketing efforts, and ensure every guest receives outstanding service. The ideal candidate enjoys leading a team, working directly with clients, and remaining actively involved in the daily spa functions. This role also ensures our spa remains compliant with all health, safety, licensing, and regulatory requirements.

Requirements

• At least three years of professional spa experience preferred
• Strong leadership, communication, customer service, and organizational skills
• Ability to manage multiple priorities and remain composed in a fast-paced environment
• Must be at least 21 years of age
• Coursework of background in massage therapy, cosmetology, or health and wellness preferred
• Knowledge of federal/state/local regulations/rules/requirements for spas and licensing requirements for all therapists & staff.
• Experience with or ability to train on Zenoti.
• Combination of education & experience will be considered

Responsibilities

• Follow all scheduling, clocking in and out, and time-off procedures.
• Adhere to budgets; track inventory; order supplies; review, record, & correct daily transactions and cash deposits; perform any & all front desk duties when needed, including laundry; supervise facility maintenance, and handle administrative payroll tasks.
• Schedule, train and oversee the daily workflow for staff in all departments. Work closely with the HR department for all personal items; including, but not limited to hiring/firing, disciplinary and enforcement of policies/ procedures, cultural, etc.
• Maintain high customer service standards, resolve client complaints, and ensure a relaxing environment.
• Foster and maintain a positive, professional, and collaborative work environment that promotes teamwork, accountability, and employee engagement.
• Create promotional campaigns, update treatment menus, and drive revenue goals.
• Consistently create and maintain marketing and promotions campaigns, including across various social media platforms.
• Create and maintain all massage and esthetician policies, procedures, and training.
• Arrange training and education opportunities for service staff.
• Stay current on all applicable federal, state, and local laws, regulations, licensing requirements, and industry best practices. Ensure spa operations, therapists, and staff remain in compliance with these requirements.
• Enforce internal policies and procedures to ensure the safety of the clients and the employees by working closely with the HR Department.
• Conduct research and obtain additional education as needed.
• Attend and actively participate in all required training sessions, staff meetings, and meetings with FivePine leadership as requested.
• Other duties as assigned.

Benefits

• Paid Time Off
• Complimentary spa service monthly
• Free Athletic Club Membership
• Teladoc - FREE virtual health care including mental health, nutrition, and much more
• Discounts and family pricing on massage, facial, and retail products
• Lodging & Retail Discounts at FivePine Lodge
• Local discounts at HooDoo ski resort, Three Creeks Brewing, and more
• Amazing work environment with opportunities for growth and development
• Find balance in a healthy work environment with a caring team

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed