Spa Hair Attendant - Spa

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

1d•Onsite

About The Position

The Hair Assistant supports hairstylists and provides guest service throughout the beauty salon, helping ensure guests’ comfort while they receive salon services. The role requires knowledge of current hairstyles and trends, excellent cleanliness and sanitation practices, and a willingness to train in the spa’s hair and scalp services. The Hair Assistant learns product and service information to provide appropriate beauty solutions and guest guidance. Under the supervision of the Salon Manager, the Hair Assistant follows departmental policies and service procedures, including applicable Forbes 5 Star, LHW, AAA Five Diamond, and treatment-vendor standards. The position supports salon operations, promotes services and retail products, and helps maintain a positive, safe, and high-quality guest experience.

Requirements

Enthusiasm and excellent customer service skills.
Enjoyment of working with people and a friendly, outgoing personality.
Excellent communication and listening skills.
Basic computer knowledge.
Attention to detail and ability to multitask.
Ability to work efficiently and productively in a fast-paced environment.
Ability to work as a team player.
Ability to communicate effectively in English with guests in relation to the position’s duties and responsibilities.
Ability to frequently stand, walk, use hands to handle or feel objects, reach, talk or hear, and taste or smell.
Ability to frequently lift and/or move up to 50 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Assist hairstylists as needed and support all areas of beauty salon operations as requested by management.
Maintain knowledge of current hairstyles and trends, salon services, products, and treatment procedures.
Follow departmental policies, service procedures, and applicable operational standards.
Comply with Gaming Commission regulations and Seminole Tribe of Florida departmental policies and procedures.
Arrive on time for shifts and appointments, and perform services within the allotted time.
Maintain schedule flexibility to support spa needs.
Care for equipment and use appropriate amounts of product to support cost controls.
Educate guests about services and products and promote home-care programs while meeting minimum retail sales goals.
Follow sanitation and sterilization standards required by law and spa policies.
Prepare, clean, and restock the work area as required.
Communicate to management any staff or guest occurrences that require attention.
Promote the spa, treatments, services, sessions, retail products, programs, promotions, and discounts.
Respond professionally and courteously to guest questions and concerns and provide prompt, appropriate responses to requests.
Work without direct supervision when needed.
Maintain a positive attitude and contribute to a quality work environment.
Attend, participate in, and support spa training and staff meetings.
Perform other duties as assigned.