PT Male Guest Attendant, Spa

Resorts World Las Vegas • Las Vegas, NV

2d • Onsite

About The Position

The Spa Guest Attendant provides high levels of guest service, orients guests to spa facilities, and helps create a personalized luxury experience. The role maintains clean, neat, sanitized, and well-stocked lounges, locker rooms, communal spa areas, relaxation lounges, and other guest spaces. The attendant also supports guests with spa access, appointments, service information, and requests while promoting spa offerings and following company and department standards.

The position requires an active shift, with most time spent standing and walking, and may involve varied shifts, including nights, weekends, and holidays. The job includes physical tasks such as bending, reaching, and moving items weighing up to 100 pounds. Team members are expected to uphold Resorts World Las Vegas’s core responsibilities concerning ambassador conduct, safety, security, cleanliness, and guest experience.

Requirements

• At least 18 years of age.
• High school diploma or equivalent.
• At least six months of customer service experience.
• Ability to interact with guests in a luxury setting using elegant language and behavior.
• Ability to multitask while providing guest service and maintaining spa stocking and cleanliness.
• Ability to work an active shift, spending most of the shift standing and walking.
• Attention to detail in maintaining spa cleanliness and organization.
• Ability to communicate effectively in English.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and procedures.
• Knowledge of spa services and amenities to assist with guest questions and requests.
• Proof of eligibility to work in the United States.
• Ability to obtain a Food Handling Card and an Alcohol Awareness Card.
• Ability to tolerate varying noise levels, temperatures, illumination, and air quality.
• Ability to bend and reach, and to transport, push, pull, lift, and maneuver items weighing up to 100 pounds.
• Eye-hand coordination.
• Ability to comply with policies and procedures, the job description, daily memorandums, chemical labels (SDS), and other instructions.

Nice To Haves

• Experience working in a spa or salon.
• Working knowledge of spa booking systems.
• Working knowledge of Opera and/or HotSOS.
• Previous experience in a large, luxury resort setting.

Responsibilities

• Welcome and interact with guests as they call, enter, and exit the facility.
• Provide a luxury experience through engaging conversations with guests and team members.
• Keep lounges, communal spa areas, and relaxation lounges neat, clean, and well stocked.
• Maintain current knowledge of facility products, features, and amenities.
• Issue spa lockers, robes, and slippers, and orient guests to the facility.
• Tour guests through spa amenities and ensure they are comfortable and have what they need.
• Review guest appointments and schedules and remind guests of service times.
• Promote the spa, treatments, services, retail, promotions, and available discounts.
• Respond accurately, appropriately, and promptly to guest requests, and follow up to ensure satisfaction.
• Attend and participate in support training and staff meetings.
• Implement and apply Resorts World core values and property and department standards.
• Obtain and maintain position-specific licensing.
• Use a personal device or cellular phone for job-related operational tasks, duties, and review of company documents.
• Perform other job-related duties as requested.
• Follow company and department policies, procedures, instructions, and safety and security responsibilities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED