Spa Guest Attendant - Linen Runner (Male)
About The Position
The Encore Boston Harbor Linen Runner – Spa supports coordination within the Spa Department and assists spa staff with servicing the spa and maintaining the cleanliness of spa rooms and back-of-house areas. The role ensures adequate linen par levels in response to business demands, supports department team members, maintains department processes and standards, and contributes to a positive guest and team member experience. The position requires delivering and retrieving clean and soiled spa linen and robes, monitoring linen inventory and par levels, folding towels to department standards, and assisting spa leadership with monthly linen ordering. Team members must uphold Encore standards and safety practices, provide professional service, and be able to work varying schedules to meet property business needs. The position pays $21.76 per hour and is full-time.
Requirements
- Must be at least 18 years of age.
- Must obtain and maintain a registration or license issued by the Massachusetts Gaming Commission.
- Conversational English is required, including the ability to respond to common inquiries from employees or guests.
- Ability to perform basic mathematical calculations.
- Ability to lift or maneuver at least 30 pounds.
- Ability to meet the stated physical demands, including standing, walking, using hands to handle objects or controls, and occasional reaching, climbing or balancing, and bending or crouching.
- Ability to work varying schedules to reflect property business needs.
Nice To Haves
- High school diploma or equivalent preferred.
- At least one year of experience in a demanding, high-volume luxury spa or resort environment preferred.
Responsibilities
- Ensure Encore core values and property and department standards are implemented.
- Contribute to departmental goals, objectives, policies, and operating procedures; monitor operational effectiveness and identify improvements and key success drivers.
- Support departmental performance and maintain accurate, confidential, and thorough policies, procedures, records, and reports.
- Help enforce applicable internal policies, laws, regulations, rules, and property-wide controls.
- Deliver and maintain high levels of property-wide service and satisfaction.
- Contribute to company-wide communication and best practices, and stay informed about departmental developments.
- Manage multiple priorities and meet deadlines in high-pressure situations.
- Maintain knowledge of resort and hotel features, services, outlets, operating hours, activities, and events.
- Remain aware of the guest experience and communicate professionally with guests and team members.
- Assist peers, guests, other departments, and leaders as needed.
- Conduct monthly linen inventory and provide for daily spa linen demands.
- Deliver and retrieve clean and soiled spa linen and robes, including transporting linen to and from the linen dock.
- Maintain and communicate linen par levels to leadership based on business demand.
- Track spa linen ragouts by maintaining and counting them monthly.
- Assist the Spa leadership team with monthly linen ordering.
- Fold towels to department standards and deliver them to the department as needed.
- Prioritize safety and follow department and company safety standards.
- Maintain relevant industry knowledge through continuing education and training.
- Perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
