Spa Director & Sales Manager

Massage Heights - Atlanta•Brookhaven, GA

17d

About The Position

Massage Heights Brookhaven in Brookhaven, Atlanta, is seeking an experienced, motivated, sales-focused Spa Director to lead its team and drive the continued growth of the Retreat. This is a sales and operations leadership role centered on membership sales, revenue growth, retention, team development, and strong business performance. The Spa Director will lead by example in sales, coach and develop team members, oversee daily operations, and take ownership of the Retreat’s profitability while delivering an exceptional experience for members and guests.

Requirements

At least 3 years of management experience, including direct responsibility for leading, coaching, and developing a team.
Proven sales success, preferably in a membership-based, subscription, or goal-driven sales environment.
Experience managing individual and team sales goals, tracking performance, and improving results.
Comfort working with sales reports, KPIs, budgets, and business performance metrics.
Availability to work 40 hours per week, including weekends, some evenings, and holidays as business needs dictate.

Nice To Haves

Experience leading a membership-based business, fitness studio, wellness center, or high-volume retail operation.
Spa, massage, skincare, or wellness industry experience.

Responsibilities

Lead the Retreat in achieving and exceeding monthly membership sales, revenue, and retention goals.
Participate actively in membership presentations, objection handling, and closing sales.
Monitor key performance indicators, identify opportunities, and implement action plans to improve results.
Recruit, hire, train, and retain high-performing team members.
Set clear expectations, provide consistent feedback, and hold team members accountable for results.
Conduct ongoing sales training, performance coaching, and team development.
Provide hands-on support and real-time coaching throughout the day.
Oversee daily operations and maintain exceptional service standards.
Manage Retreat performance, including revenue, labor, productivity, and profitability.
Create schedules that align staffing with business demand.
Ensure execution of company policies, operational procedures, and brand standards.
Develop local partnerships, community relationships, and promotional initiatives to drive new business.