Spa Coordinator

Four Seasons Hotels and Resorts • Four Seasons Jackson Hole, IL

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About The Position

The Spa Coordinator is responsible for booking treatments, welcoming and checking in guests, and helping ensure each guest has a flawless spa experience. The role requires delivering professional, hospitable service, responding promptly to guest communications, recommending and coordinating customized treatments, and supporting guest needs across Spa and Fitness services. The coordinator also maintains supplies and amenities, handles transactions, and keeps the work area neat, clean, and quiet.

Requirements

• Willingness to work a flexible schedule, potentially including evenings, weekends, and holidays.
• Excellent personal presentation and interpersonal skills.
• Ability to lift up to 40 pounds.
• Ability to stand for 8 hours.
• Legal work authorization in the United States.

Nice To Haves

• Applicable knowledge of hotel interface software programs.
• Basic knowledge of Microsoft Office programs.

Responsibilities

• Book treatments, check in guests, and help ensure a flawless spa experience.
• Handle all guest interactions with the highest level of hospitality and professionalism.
• Answer phones, emails, and chats promptly in accordance with Four Seasons standards.
• Provide recommendations and customized experiences for each guest.
• Maintain comprehensive knowledge of products, services, and treatments; consult guests about appropriate treatments and coordinate service bookings.
• Accommodate special requests whenever possible, resolve customer complaints, and assist with inquiries about Spa and Fitness services.
• Ensure adequate supplies of guest supplies, retail items, refreshments, and amenities throughout the Spa and Fitness areas.
• Communicate complaints and complete necessary follow-up and recovery to support guest and employee satisfaction.
• Accurately complete transactions and handle cash and cash banks.
• Keep the work area neat, clean, and quiet at all times.

Benefits

• Discounted housing available.
• Employee Travel Program.
• Medical, dental, and vision insurance for the employee and family.
• 5 weeks PTO.
• Retail, spa, and food and beverage discounts.
• Free employee cafeteria meals.
• Free uniform dry cleaning.
• Discounted or transferable ski passes.
• Free ski storage.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed