Spa Concierge - PT

SOUTHALL FARM & INN•Franklin, TN

4h•Onsite

About The Position

Southall is a premier destination bringing nature, produce and people together in a powerful and unique way. The Spa Concierge at Southall is responsible for the reception area of the spa. Duties include the greeting of all guests, answering phone calls, booking all appointments, assisting guests with questions regarding spa services and products, checking the guest into the computer system and charging for services performed. Occasionally assists the Spa Attendant with transitional cleansing of locker room and relaxation area as needed.

Requirements

Must be detail-oriented and have ability to multi-task
Must have enthusiasm and possess excellent customer service skills
Excellent communication, listening and computer skills
The ability to work in a high-volume, busy service environment while maintaining composure and focus on the guest
Must be a team player
High School diploma or equivalent
Previous experience in a service-oriented role
Strong organizational skills with attention to detail
Elegant verbal and written communication style
Proficiency in using booking systems and Microsoft office software
Friendly, approachable demeanor with a genuine passion for wellness and hospitality

Nice To Haves

Preferred experience in a luxury resort, exclusive club or high-end spa setting
Ability to work flexible hours, including weekends and holidays, to meet the needs of our guests

Responsibilities

Be on time for shift and maintain consistent, regular attendance record
Maintain personal appearance and grooming standards consistent with Southall standards
Properly open and close spa each day according to Standard Operating Procedures
Maintain a clean, safe, fully stocked and well-organized work area
Accurately book, change and cancel spa appointments
Be knowledgeable of all the services we offer and accurately describe them to our guests
Acknowledge and greet everyone who enters and leaves spa facilities
Ensure that the check-in and payment process is handled in accordance with company policy by processing cash, credit card and credit transactions accurately thus protecting the company’s assets
Maintain a Spa Desk bank
Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation
Handle guests’ questions and concerns promptly, professionally and courteously
Resolve guest complaints in a manner which promotes positive outcome
Utilize spa computers with skill and proficiency and document guest information in electronic record as directed
Answer the phone promptly and use the guest’s name throughout the phone conversation
Work cooperatively and professionally with all departments
Attend regular meetings as directed by the Spa Director and Spa Manager
Perform other related duties as assigned by the Spa Manager
Oversee and maintain the cleanliness and neatness of the front desk and spa facilities
Conduct tours of the facility as requested
Promote positive guest relations by providing prompt, courteous and efficient service
Work diligently to support Southall philosophy throughout property
Cultivate and maintain staff morale
Comply with all departmental and company policies
Maintain confidentiality of all Southall proprietary information
Maintain accurate property information through daily use of email and other forms of communication
Provide our guests with a 5-star experience
Perform additional duties and projects as assigned by Southall Leadership