Female Spa Attendant, Kohler Waters Spa

Kohler Co.•Kohler, WI

1d•Onsite

About The Position

Spa Attendant I supports the daily operations of Kohler Waters Spa by maintaining a clean, organized, and welcoming environment while delivering exceptional guest service. The role supports facility operations, upholds spa standards and policies, and develops proficiency in Back of House, Facility Attendant, Concierge, and Respite Attendant functions. It requires frequent movement throughout a multi-level facility and the ability to safely lift and move supplies and equipment as needed. The position is casual and part-time, with weekday and weekend shifts varying between 6:15 a.m. and 9:30 p.m. The hourly range is $10.70–$16.00, plus tips or gratuity. The specific rate may depend on experience, education, and work location.

Requirements

Strong organizational skills and attention to detail.
Excellent interpersonal and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Must be authorized to work in the United States without requiring sponsorship now or in the future.

Nice To Haves

Previous customer service experience preferred.

Responsibilities

Adhere to Forbes Five-Star standards, Kohler Hospitality policies, departmental SOPs, and workplace procedures, including safety, grooming, attendance, guest privacy, and professional conduct.
Follow departmental SOPs and operational standards to support consistency, cleanliness, safety, and exceptional guest experiences.
Participate in daily huddles, departmental meetings, and ongoing training to maintain knowledge of spa operations, guest service expectations, and workplace procedures.
Develop proficiency through cross-training in Back of House, Facility, Concierge, and Respite Attendant functions.
Communicate effectively with Spa Attendants, Guest Services, providers, Spa Leadership, and other resort departments.
Maintain the cleanliness, organization, presentation, and functionality of guest-facing and operational areas throughout the spa.
Replenish and present guest amenities and supplies.
Clean and sanitize spa facilities and equipment.
Organize, store, and manage guest belongings.
Set up and maintain lounges, locker rooms, treatment areas, and public spaces.
Complete operational checklists and assigned tasks.
Identify and report safety concerns, maintenance needs, and facility deficiencies.
Uphold spa guest policies and standards, including those concerning guest privacy, age requirements, relaxation expectations, technology usage, noise management, and lost-and-found procedures.
Perform frequent walking, standing, stair use, bending, reaching, and movement throughout a multi-level facility; safely lift, carry, push, and pull supplies, equipment, furniture, and inventory weighing up to 50 pounds.