Female Spa Attendant, Kohler Waters Spa

Kohler Co.•Kohler, WI

3d•$11 - $16•Onsite

About The Position

Spa Attendant I supports the daily operations of Kohler Waters Spa by maintaining a clean, organized, and welcoming environment while delivering exceptional guest service. This role is responsible for supporting facility operations, upholding spa standards and policies, and developing proficiency in Back of House, Facility Attendant, Concierge, and Respite Attendant functions. The position requires frequent movement throughout a multi-level facility and the ability to safely lift and move supplies and equipment as needed.

Requirements

Previous customer service experience preferred.
Strong organizational skills and attention to detail.
Excellent interpersonal and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Responsibilities

Adhere to Forbes Five-Star standards, Kohler Hospitality policies, departmental SOPs, and workplace procedures, including safety, grooming, attendance, guest privacy, and professional conduct.
Follow established departmental SOPs and operational standards to support consistency, cleanliness, safety, and exceptional guest experiences.
Participate in daily huddles, departmental meetings, and ongoing training to maintain knowledge of spa operations, guest service expectations, and workplace procedures.
Develop proficiency through cross-training in all Spa Attendant functions, including Back of House, Facility, Concierge, and Respite responsibilities.
Follow departmental SOPs and policies to support consistency and service excellence.
Attend daily huddles, monthly team meetings, and ensure effective communication between Spa Attendants, Guest Services, providers, and Spa Leadership.
Maintain the cleanliness, organization, presentation, and functionality of guest-facing and operational areas throughout the spa.
Support daily facility operations through: Replenishment and presentation of guest amenities and supplies; Cleaning and sanitizing spa facilities and equipment; Organization, storage, and management of guest belongings; Set-up and maintenance of lounges, locker rooms, treatment areas, and public spaces; Completion of operational checklists and assigned tasks; Identification and reporting of safety concerns, maintenance needs, and facility deficiencies.
Uphold spa guest policies and standards, including guest privacy, age requirements, relaxation expectations, technology usage, noise management, and lost-and-found procedures.
Perform work that requires frequent walking, standing, stair use, bending, reaching, and movement throughout a multi-level facility, including safely lifting, carrying, pushing, and pulling supplies, equipment, furniture, and inventory items weighing up to 50 pounds.
Maintain effective communication with Spa Leadership, Spa Attendants, Guest Services, providers, and other resort departments to support seamless daily operations.