Spa Attendant | Full Time

Omni Hotels & Spas•Amelia Island, FL

About The Position

The Spa Attendant ensures a high standard of service and hospitality in the Spa Issuance, locker, facility, and Lounge areas to maximize guest and member satisfaction. The role includes welcoming and checking in guests and members, familiarizing them with the facilities, sharing information about Spa and Resort operations, and providing attentive, personalized service. The Spa Attendant maintains cleanliness, neatness, and organization in the locker rooms, lounges, indoor pool, changing rooms, and fitness studio. The position is also cross-trained in selected reception desk duties and responds to emergencies and safety concerns while supporting a safe, professional environment.

Requirements

Ability to stand for the entire scheduled shift and to stand and/or walk for extended periods.
Customer-service orientation, ability to multitask, attention to detail, and strong organizational skills.
Willingness to work flexible hours as needed during busy periods and high-profile events, including nights, weekends, and holidays.
Highly developed customer-service skills, a friendly and approachable demeanor, strong problem-solving abilities, and attention to detail.
Proven ability to engage guests at all levels and provide warm, engaging, and personalized service.
Ability to work in a fast-paced environment, handle multiple priorities, and manage stressful and busy hotel operations.
Ability to maintain a positive and professional demeanor and composure at all times.
Ability to report to work on time and when scheduled.
Ability to meet appearance standards and maintain a high level of personal hygiene.
Clear, concise written and verbal communication skills; ability to communicate pleasantly in English with guests, management, and co-workers.
Comfort speaking with guests.
Food Handlers and TIPS certifications are required.
Ability to bend and reach, lift up to 50 pounds, and push, pull, or carry up to 100 pounds.

Responsibilities

Welcome and check in guests and members and familiarize them with the locker room and facilities.
Provide guests with information about Spa and Resort operations.
Maintain cleanliness, neatness, and organization throughout locker rooms, showers, vanity areas, lockers, toilets, sinks, countertops, mirrors, floors, lounges, and refreshment tables.
Maintain cleanliness, neatness, and organization in the indoor pool, changing rooms, and fitness studio.
Cross-train in selected reception desk duties, such as conducting tours and using the spa software.
Provide personal attention and ensure a pleasant visit for each guest.
Encourage mutual trust, respect, and cooperation among co-workers, and treat co-workers fairly and equitably.
Maintain a professional, neat, and organized appearance according to Omni Boston Seaport standards.
Respond swiftly and effectively to emergency or safety situations.
Help ensure a safe working and guest environment to reduce the risk of injury or accident.
Attend required department trainings and meetings.
Perform other duties required by management.