Spa Attendant

Pier Sixty Six • Fort Lauderdale, FL

2d

About The Position

The Spa Attendant orients guests to the spa facilities, greets them as they arrive, and provides personal guest service. The role keeps changing areas, lounge areas, and back-of-house spaces neat, clean, and stocked with amenities. The attendant supports spa operations by maintaining a safe and organized environment, assisting guests with questions and requests, and helping promote spa services and retail offerings. Staff may also be asked by management to perform other job-related duties.

Requirements

• At least 1 year of experience working in luxury hospitality.
• Excellent customer service, communication, listening, and organizational skills.
• Ability to speak, read, and understand English and provide legible communication and directions.
• Ability to work efficiently and productively in a fast-paced, dynamic, and constantly changing environment.
• Friendly, outgoing, enthusiastic, and professional demeanor; enjoys working with people.
• Ability to work as a team player and with minimal supervision.
• Detail-oriented, able to multitask, prioritize, and organize.
• Ability to remain calm under pressure, use sound judgment, and analyze and resolve guest- or staff-related problems.
• Ability to follow directions, understand guest service needs, and maintain confidentiality of guest information and resort data.
• Ability to perform job functions with attention to detail, speed, and accuracy.

Responsibilities

• Arrive on time for each shift.
• Escort guests to locker and changing areas and issue lockers, robes, and slippers.
• Provide orientation tours, explain spa amenities, and answer guest questions.
• Monitor facility areas to maintain a safe, clean, and well-organized spa environment.
• Perform light housekeeping and laundry duties.
• Stock locker room supplies and amenities and maintain accurate supply lists and inventory sheets.
• Review guest appointments and schedules as needed.
• Promote the spa, treatments, services, sessions, retail, programs, promotions, and available discounts.
• Handle guest questions and concerns professionally and courteously, responding accurately and promptly to requests.
• Work without constant direct supervision and remain in assigned areas for extended periods.
• Maintain a positive attitude and contribute to a quality work environment.
• Attend, participate in, and support training and staff meetings.
• Assist in all areas of spa operation as requested by management.
• Communicate to management occurrences involving staff or guests that require attention.
• Work cooperatively with team members and other departments, and contribute positively to the team.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• Employee assistance program.
• Paid time off and sick time.
• 401(k) plan with company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Managed Properties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed