Solutions & Services Sales Specialist - Retail

Lenovo • Morrisville, NC

5d • $123,030 - $188,646 • Remote

About The Position

Lenovo is seeking a Solutions & Services Specialist to support its Retail vertical and drive growth and adoption of the Solutions & Services Group (SSG) portfolio across retail customers. The role focuses on understanding retail organizations’ evolving needs and connecting them with Lenovo’s solutions and services. The specialist works with account executives, customers, partners, and internal solution teams to identify opportunities, develop customer-focused solutions, and advance complex services opportunities from discovery through closure.

The position serves as a bridge between sales, customers, and Lenovo’s broader solutions and services organization. It applies Retail industry knowledge to help customers modernize operations, improve employee and customer experiences, address business challenges, and achieve strategic outcomes through Lenovo offerings. The role supports Retail customers across the Central and West Coast regions. It is fully remote, with candidates expected to be located in those geographies and to work closely with customers, account teams, and cross-functional stakeholders.

The role supports Lenovo’s Retail solutions and services, including customer and employee experience transformation, digital workplace and workforce solutions, device lifecycle and managed services, infrastructure and technology modernization, deployment, support and lifecycle services, as-a-Service and consumption-based solutions, AI-enabled offerings, and other SSG capabilities aligned with customer priorities.

Requirements

• BA/BS degree or equivalent professional work experience.
• At least 7 years of experience selling to large enterprise or corporate customers.
• At least 5 years of sales experience within the retail industry.

Nice To Haves

• Experience working in an overlay capacity, partnering with account teams and cross-functional stakeholders to support sales opportunities.
• Experience with solution-based or consultative selling.
• Experience selling services.

Responsibilities

• Serve as the Solutions & Services sales specialist for the Retail vertical, supporting the development and growth of SSG opportunities across Retail customers.
• Partner with account executives and sales teams to identify, develop, progress, and close solutions and services opportunities within Retail accounts.
• Conduct customer discovery sessions to understand business priorities, operational challenges, technology environments, and desired outcomes.
• Translate Retail customer needs into tailored, outcome-driven solutions leveraging Lenovo’s Solutions & Services portfolio.
• Develop and articulate value propositions connecting Lenovo solutions and services to Retail customers’ strategic priorities and challenges.
• Lead customer conversations, presentations, and solution discussions throughout the sales cycle, bringing in Lenovo specialists and subject matter experts as needed.
• Provide Retail industry expertise and guidance on relevant solutions and services to customers and account teams.
• Support complex customer pursuits, including RFP/RFI responses, proposals, presentations, and solution development.
• Collaborate across Lenovo teams to bring together the capabilities, resources, and expertise required for customer opportunities.
• Build relationships with key customer stakeholders and establish credibility as a strategic partner focused on business outcomes.
• Support pipeline development and identify opportunities to expand Lenovo’s Solutions & Services presence within existing and prospective Retail accounts.
• Provide internal teams with feedback from customer conversations, market trends, competitive insights, and evolving Retail requirements.
• Stay current on Retail industry trends, customer priorities, emerging technologies, and market changes to identify opportunities for Lenovo.

Benefits

• Potential eligibility for bonuses and/or commissions.
• Lenovo benefits are available; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior